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Customer Service

2 months ago

Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time
Roles & Responsibilities

Job responsibilities


· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).


· Achieving volume, profitability and customer satisfaction KPIs by management.


· Generate new business through innovative strategies, negotiate deal terms.


· Conflict Resolution – Quickly assesses escalated problems from clients, takes ownership and hands-on approach to work together with Operations to resolve issues.


· Attend to the customers’ requirements and enquiries.


· Provide assistance to other team members as required.


· Tender and provide quotation for new/ renew contracts.


· Do inventory count at hotels for rental customers.


· Visit the customers.


· Handle customer compensation issues.


· Handle customer purchase of linen/ towels.


- Any other responsibilities or duties as directed from time to time.


Jobs requirements


· Minimum of a Diploma in Business Administrations/ Hotel Management or related field.


· Minimum of 3 to 5 years of relevant experience in account, customer service or related role. Background in operations or process and Hospitality/Hotel Houskeeping is preferred.


· Willing to learn the laundry and customer process to derive best outcomes for both parties.


· Good interpersonal and communication skills.


· Patient and customer oriented.



Tell employers what skills you have

Microsoft Office
Microsoft Excel
Interpersonal Skills
Inventory
Conflict Resolution
Administration
Freight
Communication Skills
Customer Oriented
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Hotel Management
Shipping
Customer Service Experience