Customer Service Manager

19 hours ago


Singapore TOP ONE SERVICE PTE. LTD. Full time $3,600 - $4,500

To ensure standards of service detailed in the service level agreement and within the schedules of the contractual terms and conditions are achieved, maintained and developed.

To contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo expectations.

Continually monitor all cleaning standards and hygiene standards and ensure they are maintained at the highest level.

Ensure operational excellence within your area of responsibility for labour management and performance.

Active involvement, promotion and support of activities aligned towards employee engagement.

To continue to develop one’s own skills and knowledge within the position, including any required training courses.

To maintain excellent client/customer relationships.

To attend team briefs, huddles and meetings as required.

To maintain professional work standards at all times.

To care for all company equipment and ensure that any faults are reported to management.

To act as duty manager ‘on call’ and holiday/weekend cover as directed by line manager.

To continually monitor all health and safety and food safety standards in all service operations and ensure they are maintained at the required level.

To contribute to the achievement of site budget performance as determined by segment business objectives.

To work in conjunction with other department managers to ensure operational excellence within assigned operational business area with specific responsibility for labour management and performance of a defined group of colleagues.

Develop and maintain a positive internal and external network.

Continued professional learning and development in soft FM services.

To carry out any other reasonable tasks and/or instructions as directed by management.



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