Customer Care Consultant
2 days ago
As a Customer Care Consultant at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer experiences. We are seeking a highly motivated and service-oriented individual to join our team.
Key Responsibilities
- Reservations Management: Process reservation requests, manage booking inquiries, and provide personalized support to ensure seamless guest experiences.
- Customer Support: Handle incoming contacts for Marriott brands, addressing customer concerns, and resolving issues efficiently.
- Sales and Revenue Growth: Identify opportunities to upsell and cross-sell services, maximizing revenue while maintaining high levels of customer satisfaction.
- Team Collaboration: Work closely with colleagues to achieve shared goals, share knowledge, and drive continuous improvement.
Requirements
- Bachelor's degree in Hospitality, Business, or related field
- Excellent communication and interpersonal skills
- Prior experience in customer-facing roles or sales preferred
- Able to work effectively in a fast-paced environment
- Familiarity with Microsoft Office suite
What We Offer
- Competitive salary: SGD $50,000 - $60,000 per annum
- Ongoing training and development opportunities
- Opportunity to work from home upon confirmation, subject to performance
- Team-oriented culture with opportunities for growth and advancement
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