Customer Care Consultant

2 days ago


Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time
About the Role

As a Customer Care Consultant at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer experiences. We are seeking a highly motivated and service-oriented individual to join our team.

Key Responsibilities
  • Reservations Management: Process reservation requests, manage booking inquiries, and provide personalized support to ensure seamless guest experiences.
  • Customer Support: Handle incoming contacts for Marriott brands, addressing customer concerns, and resolving issues efficiently.
  • Sales and Revenue Growth: Identify opportunities to upsell and cross-sell services, maximizing revenue while maintaining high levels of customer satisfaction.
  • Team Collaboration: Work closely with colleagues to achieve shared goals, share knowledge, and drive continuous improvement.

Requirements
  • Bachelor's degree in Hospitality, Business, or related field
  • Excellent communication and interpersonal skills
  • Prior experience in customer-facing roles or sales preferred
  • Able to work effectively in a fast-paced environment
  • Familiarity with Microsoft Office suite

What We Offer
  • Competitive salary: SGD $50,000 - $60,000 per annum
  • Ongoing training and development opportunities
  • Opportunity to work from home upon confirmation, subject to performance
  • Team-oriented culture with opportunities for growth and advancement


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