customer service manager

4 days ago


Singapore TOP ONE SERVICE PTE. LTD. Full time
Roles & Responsibilities

Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)


Ensure cleaning teams adhere to safety measures to during cleaning operation


Assist in budget planning for cleaning operations


Review daily cleaning job reports for submission to management


Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.


Covering of manpower if needed (requires you to do hands-on cleaning)


Recruiting of manpower for projects


Resolving all matters/ incidents on site


Manage inventory, equipment and maintenance schedule




Stocktake and allocating of equipment and/or technologies and supplies to project sites


Identify and recommend suitable equipment and/or technologies to improve cleaning operations


Implement maintenance schedules for tools and equipment


Manage cleaning teams




Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff


Manage incidents




Guide teams to respond to major incidents/emergencies and reporting it to the management


Tell employers what skills you have

CRM
Leadership
Microsoft Office
Microsoft Excel
Customer Experience
Customer Support
Customer Loyalty
Inventory
Recruiting
Administration
Customer Satisfaction
Statistics
Customer Service
Customer Services
Service Delivery
Customer Service Experience

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