customer service manager
3 weeks ago
To ensure standards of service detailed in the service level agreement and within the schedules of the
contractual terms and conditions are achieved, maintained and developed
To contribute to the growth of services in order to meet client and commercial expectations whilst
maintaining strict budgetary control in line with client and Sodexo expectations
Continually monitor all cleaning standards and hygiene standards and ensure they are maintained at the
highest level
Ensure operational excellence within your area of responsibility for labour management and performance
Active involvement, promotion and support of activities aligned towards employee engagement
To continue to develop one’s own skills and knowledge within the position, including any required training
courses
To maintain excellent client/customer relationships
To attend team briefs, huddles and meetings as required
To maintain professional work standards at all times
To care for all company equipment and ensure that any faults are reported to management
To act as duty manager ‘on call’ and holiday/weekend cover as directed by line manager
To continually monitor all health and safety and food safety standards in all service operations and ensure
they are maintained at the required level
To contribute to the achievement of site budget performance as determined by segment business
objectives
To work in conjunction with other department managers to ensure operational excellence within assigned
operational business area with specific responsibility for labour management and performance of a defined
group of colleagues
Develop and maintain a positive internal and external network
Continued professional learning and development in soft FM services
To carry out any other reasonable tasks and/or instructions as directed by management
Tell employers what skills you have
Leadership
Microsoft Office
Microsoft Excel
Operational Excellence
Food Safety
Customer Experience
Customer Support
Customer Loyalty
Administration
Service Level
Employee Engagement
Customer Satisfaction
Statistics
Customer Service
Customer Services
Customer Service Experience
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Executive, customer service
1 month ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeJob OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...
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Customer Service Manager
3 weeks ago
Singapore TOP ONE SERVICE PTE. LTD. Full time $3,600 - $4,500To ensure standards of service detailed in the service level agreement and within the schedules of the contractual terms and conditions are achieved, maintained and developed.To contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo...
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Sales & Service Associate
1 month ago
Singapore Marriott Customer Engagement Centre Full time $2,680COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...
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CUSTOMER SERVICE OFFICER
5 days ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full timeRoles & ResponsibilitiesPERMANENT JOBS!CUSTOMER SERVICE OFFICERSINGAPOREANS/ PRs ONLY(Salary – $2,050.00 - $2,400.00)LOCATIONWest/Central/EastJOB DESCRIPTIONAs a key member of the team, you’ll be the face of our establishment, responsible for creating memorable experiences for our guests. This role offers the exciting opportunity to interact with diverse...
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CUSTOMER SERVICE OFFICER
5 days ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full timeRoles & ResponsibilitiesPERMANENT JOBS!CUSTOMER SERVICE OFFICERSINGAPOREANS/ PRs ONLY(Salary – $2,050.00 - $2,400.00)LOCATIONWest/Central/EastJOB DESCRIPTIONAs a key member of the team, you’ll be the face of our establishment, responsible for creating memorable experiences for our guests. This role offers the exciting opportunity to interact with diverse...
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Customer Service Officer
3 weeks ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time $2,050 - $2,400Customer Service OfficerLocation: West/Central/EastJob Description: As a key member of the team, you’ll be the face of our establishment, responsible for creating memorable experiences for our guests. This role offers the exciting opportunity to interact with diverse customers, manage the flow of guests, and ensure every dining experience exceeds...
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Singapore Logistic service company Full timeCompany Name: Logistic service company Job Title: Customer Service Officer (ID8027)Hours per Week: Monday to Friday 8am to 5:30pm. Location: Tampines, Northeast, Singapore Job Category: Customer Service Job Description: Order processing and responsible for the coordination and preparation of all necessary documentation. Liaise with customers for all matters...
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CUSTOMER SERVICE ASSISTANT
5 days ago
Singapore HA HA BIN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & Responsibilities Supporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory...
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CUSTOMER SERVICE ASSISTANT
5 days ago
Singapore HA HA BIN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & Responsibilities Supporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory...
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Singapore Freight Service Company Full timeCompany name: Freight Service Company Job Title: Operation Executive /Customer Service Executive (ID6016)Hours per week: Mon to Fri 9am-6pm, Sat 9am-1pm. Location: Changi, Southeast, Singapore Job category: Customer Service Job Description To assist with permit declaration Execution of BLs and AWBs Requirements Minimum GCE ‘O’ Level Must be...
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Singapore SAFRA National Service Association Full timeCUSTOMER SERVICES OFFICER Responsibilities: Performs opening of front desk activities. Receive members/guests at the counter. Check the member’s membership card and NRIC. Receive/transfer calls and call back. Take booking/reservation of sport facilities (for selected facilities only). Process payments such as application/renewal of membership, courses,...
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Singapore United Parcel Service Of America Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead...
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Singapore United Parcel Service Of America Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead...
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Customer Success Manager
5 days ago
Singapore BIPO SERVICE (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesA leading one-stop, global Human Resource service provider, BIPO helps companies scale-up their HR operations with ease.Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand companies need to stay agile, efficient, and cost-effective. That is why we...
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Customer Success Manager
5 days ago
Singapore BIPO SERVICE (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesA leading one-stop, global Human Resource service provider, BIPO helps companies scale-up their HR operations with ease.Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand companies need to stay agile, efficient, and cost-effective. That is why we...
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BIPO SERVICE
1 day ago
Singapore BIPO SERVICE (SINGAPORE) PTE. LTD. Full timeA leading one-stop, global Human Resource service provider, BIPO helps companies scale-up their HR operations with ease. Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand companies need to stay agile, efficient, and cost-effective. That is why we have designed a...
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Customer Service Cleaner Position
1 month ago
Singapore Cheng Hong Welfare Service Society Full timeJob Title: Customer Service Cleaner PositionWe are seeking a detail-oriented and hardworking individual to join our team as a part-time cleaner at Cheng Hong Welfare Service Society.Key Responsibilities:Clean and sanitize all areas of the clinic, including waiting rooms, examination rooms, and restrooms, ensuring a hygienic environment for patients and...
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Customer service manager
2 months ago
Singapore PS Energy Pte Ltd Full timeThe Customer Service Manager will oversee our customer service team in providing quality customer service for our clients, developing ways to streamline the customer service process, and supporting smooth & efficient functioning of daily sales operations. Main Activities: Supervising the daily operations of the customer service team Create and maintain...
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Customer Service Manager
4 weeks ago
Singapore RUNSUN CLOUD PTE. LTD. Full timeRoles & ResponsibilitiesAbout Us:We are a leading global organization providing cutting-edge technology and data services to clients worldwide. As we continue to expand, we are seeking a highly skilled and experienced Customer Service Manager to lead technical support and customer service operations in Singapore.Job Summary:As the Customer Service Manager...