customer service manager
3 days ago
To ensure standards of service detailed in the service level agreement and within the schedules of the
contractual terms and conditions are achieved, maintained and developed
To contribute to the growth of services in order to meet client and commercial expectations whilst
maintaining strict budgetary control in line with client and Sodexo expectations
Continually monitor all cleaning standards and hygiene standards and ensure they are maintained at the
highest level
Ensure operational excellence within your area of responsibility for labour management and performance
Active involvement, promotion and support of activities aligned towards employee engagement
To continue to develop one’s own skills and knowledge within the position, including any required training
courses
To maintain excellent client/customer relationships
To attend team briefs, huddles and meetings as required
To maintain professional work standards at all times
To care for all company equipment and ensure that any faults are reported to management
To act as duty manager ‘on call’ and holiday/weekend cover as directed by line manager
To continually monitor all health and safety and food safety standards in all service operations and ensure
they are maintained at the required level
To contribute to the achievement of site budget performance as determined by segment business
objectives
To work in conjunction with other department managers to ensure operational excellence within assigned
operational business area with specific responsibility for labour management and performance of a defined
group of colleagues
Develop and maintain a positive internal and external network
Continued professional learning and development in soft FM services
To carry out any other reasonable tasks and/or instructions as directed by management
Tell employers what skills you have
Leadership
Microsoft Office
Microsoft Excel
Operational Excellence
Food Safety
Customer Experience
Customer Support
Customer Loyalty
Administration
Service Level
Employee Engagement
Customer Satisfaction
Statistics
Customer Service
Customer Services
Customer Service Experience
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Executive, customer service
4 weeks ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Customer Service and Sales Representative
4 weeks ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeJob SummaryWe are seeking a highly motivated Reservation Associate to join our team at the STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. As a key member of our customer contact centre, you will be responsible for providing exceptional customer service and sales support to our guests.About UsThe STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. is a leading...
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Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeJob OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...
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Customer Service Manager
6 days ago
Singapore TOP ONE SERVICE PTE. LTD. Full time $3,600 - $4,500To ensure standards of service detailed in the service level agreement and within the schedules of the contractual terms and conditions are achieved, maintained and developed.To contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo...
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Customer Service
2 months ago
Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full timeRoles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...
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Sales & Service Associate
3 weeks ago
Singapore Marriott Customer Engagement Centre Full time $2,680COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...
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Customer service executive
3 weeks ago
Singapore Woodlands Transport Service Pte Ltd Full timeResponsibilites Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules and...
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Customer Service Representative
3 weeks ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeAbout the RoleAs a Reservation Associate at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer service and maximizing revenue opportunities.
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Customer Service Manager
4 weeks ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeAt TOP ONE SERVICE PTE. LTD., we are seeking a seasoned Customer Service Manager to spearhead our operations and drive excellence in service delivery.About the RoleThe successful candidate will be responsible for coordinating with our supervisor and clients to ensure top-notch service delivery. This includes developing and reviewing operation plans to...
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customer service manager
3 weeks ago
Singapore TOP ONE SERVICE PTE. LTD. Full time $3,800 - $4,600Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery) Ensure cleaning teams adhere to safety measures to during cleaning operation Assist in budget planning for cleaning operations Review daily cleaning job...
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Customer Service Representative
3 weeks ago
Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full timeJob OverviewA Customer Service Representative role at Reliance Service Management PTE. LTD. is now available. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work well under pressure.Key Responsibilities:We are seeking a highly skilled individual who can take orders from guests, serve food and...
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Customer Service Representative
2 months ago
Singapore National Service Resort & Country Club Full timeJob SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...
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Customer Service Officer
4 days ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time $2,050 - $2,400Customer Service OfficerLocation: West/Central/EastJob Description: As a key member of the team, you’ll be the face of our establishment, responsible for creating memorable experiences for our guests. This role offers the exciting opportunity to interact with diverse customers, manage the flow of guests, and ensure every dining experience exceeds...
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Customer Service Team Member
3 weeks ago
Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full timeJob OverviewWe are seeking a skilled Customer Service Team Member to join our team at RELIANCE SERVICE MANAGEMENT PTE. LTD.Salary InformationThe estimated annual salary for this role is $35,000-$50,000, depending on experience and qualifications.Job DescriptionRoles & ResponsibilitiesWe are looking for a polite, friendly, and well-groomed individual to take...
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Senior Operations Manager
3 weeks ago
Singapore RMS MARINE & OFFSHORE SERVICE (SINGAPORE) PTE. LTD. Full timeJob Summary:We are seeking an experienced Senior Operations Manager - Customer Service to join our team at RMS MARINE & OFFSHORE SERVICE (SINGAPORE) PTE. LTD.About the Role:This is a challenging and rewarding opportunity for a customer-focused professional who can lead and manage our customer service operations, ensuring excellent communication with our...
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Customer Care Consultant
3 weeks ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeAbout the RoleAs a Customer Care Consultant at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer experiences. We are seeking a highly motivated and service-oriented individual to join our team.Key ResponsibilitiesReservations Management: Process reservation requests, manage booking inquiries, and...
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Customer Service Coordinator
3 weeks ago
Singapore FLOWER MOON TCM SERVICE PTE. LTD. Full timeJob Title: Clinic Receptionist Job Summary:We are seeking a highly organized and detail-oriented Clinic Receptionist to join our team at FLOWER MOON TCM SERVICE PTE. LTD.The successful candidate will provide exceptional customer service, manage front counter operations, and support our healthcare professionals in delivering high-quality patient care.About...
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Customer Service Representative
4 weeks ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD.About the RoleThis is a fantastic opportunity for individuals with excellent communication skills and a passion for customer service to excel in a fast-paced environment.Key Responsibilities:Answering Inbound...
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Customer Service Manager
4 weeks ago
Singapore RMS MARINE & OFFSHORE SERVICE (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesROLES & RESPONSIBILITIES : Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains Increase sales revenue for business in local docking shipyards and site projects in local branch office. Leading the team or acting as “sounding board” and...
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Customer Service Director
3 weeks ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeLead the Way in After-Sales ExcellenceWe are seeking a seasoned Aftersales Manager to join our team at Harmony New Energy Auto Service (Singapore) Pte. Ltd.As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty through exceptional service delivery.About the RoleThis is an exciting opportunity to lead a...