Customer Service Executive
6 months ago
CPO is startup dedicated to providing exceptional customer service and satisfaction.
We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive.
As a Customer Service Executive, you will be the ambassador of our company, responsible for delivering excellent service and support to our valued customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. The ideal candidate will be enthusiastic, empathetic, and dedicated to delivering an outstanding customer experience.
Key Responsibilities:
- Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback in a professional and timely manner.
- Provide appropriate solutions to customers' concerns and issues,or escalate complex issues to the relevant department.
- Process orders, returns, and exchanges accurately and efficiently, ensuring a seamless and positive customer experience.
- Maintain detailed records of customer interactions and transactions in the CRM system, including updating customer information and order statuses.
- Collaborate with other departments, such as sales, marketing, and operations, to resolve customer issues and improve overall service delivery.
- Monitor customer satisfaction metrics and feedback to identify trends and areas for improvement, and proactively implement solutions to enhance the customer experience.
- Stay up-to-date on product/service offerings, promotions, and company policies to provide accurate and relevant information to customers.
- Assist in the development and implementation of customer service policies, procedures, and training programs to ensure consistency and quality in service delivery.
- Represent the company in a positive and professional manner at all times, embodying our values of integrity, respect, and excellence in customer service.
Qualifications:
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
- Ability to multitask and prioritize tasks effectively in a dynamic and challenging environment.
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
- Positive attitude, resilience, and a passion for delivering exceptional customer service.
Tell employers what skills you have
CRM
Ability to Multitask
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Customer Information
Exceptional Customer Service
Marketing
Customerfocused
Customer Satisfaction
Team Player
Customer Service
Shipping
Service Delivery
-
Customer service executive
2 weeks ago
Singapore Seven Seas Maritime Service Full timeNo Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...
-
Customer service executive
3 days ago
Singapore Seven Seas Maritime Service Full timeNo Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...
-
customer service
3 weeks ago
Singapore ELKEN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...
-
Customer Service/Operation Executive
3 weeks ago
Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full timeKey Responsibilities* Deliver exceptional customer service and support to clients, ensuring their needs are met promptly and efficiently.* Provide clear and concise communication, both verbally and in writing, to address customer inquiries and concerns.* Collaborate with internal stakeholders to resolve customer issues and implement effective solutions.*...
-
Customer Service
3 weeks ago
Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full timeRoles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...
-
Customer Service Representative
3 weeks ago
Singapore National Service Resort & Country Club Full timeJob SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...
-
Customer service executive
2 weeks ago
Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full timeJob Title: Customer Service Executive General Description The Customer Service Executive is responsible for ensuring that customers are satisfied at all times. Duties include answering customer calls & emails within the Service Level Agreement (SLA) with excellent quality. Must be a strong team player & ensure high levels of attendance & punctuality. Must...
-
Customer service executive
6 days ago
Singapore CPO PTE. LTD. Full timeCPO is startup dedicated to providing exceptional customer service and satisfaction. We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive. As a Customer Service...
-
Customer service executive
2 weeks ago
Singapore PLURIUM TECHNOLOGIES PTE. LTD. Full timeCustomer Service Executive Industry: IT Hardware, Networking Hardware Employment Type: Full time Working Hours: Mon-Fri, 9am-6pm Reporting To: Sales Director The Customer Service Executive supports sales operations and oversees order processing. The role ensures smooth sales operations, timely responses to customer inquiries, and supports the sales team to...
-
Customer relationship executive
6 days ago
Singapore HARMONY NEW ENERGY AUTO SERVICE Full timeJob Title: Customer Relationship Executive - BYD / Denza Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty claims. Troubleshoot and resolve...
-
Customer service manager
2 weeks ago
Singapore RMS MARINE & OFFSHORE SERVICE Full timeROLES & RESPONSIBILITIES : Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains Increase sales revenue for business in local docking shipyards and site projects in local branch office. Leading the team or acting as “sounding board” and sparring partner for other key...
-
Customer service executive
2 weeks ago
Singapore GAN TECK KAR INVESTMENTS PTE LTD Full timeJob Highlights Immediate Hiring Free staff meals In-house gym facility Short walking distance from Tuas Link MRT Job Responsibilities Prepare sales orders, delivery orders, invoices and other necessary documents Attend to customers queries with prompt and professional service Ensure timely execution of customers’ orders Communicate with customers via...
-
Customer Service Executive
3 weeks ago
Singapore HLN RUBBER PRODUCTS PTE. LTD. Full timeRoles & ResponsibilitiesJob Objectives/Job Summary:As a Customer Service Executive, he/she is required to ensure customers receive outstanding support and all their needs are met. He/she oversees the customer support department’s day-to-day functions as well as establishes standards and protocols to be used by the customer service team to promote customer...
-
Customer Services Executive
3 weeks ago
Singapore ONEPIP (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJob DescriptionWe are a fintech financial institution specialising in currency trade and money transfers and is looking for a highly dynamic Customer Services Executive to join our transactional team.Do you have a knack for operational work and processes? Yearning for a regular, consistent role and yet will not back off when...
-
Customer Service Executive
3 weeks ago
Singapore SEVEN SEAS MARITIME SERVICES (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesThe Customer Service Executive is responsible and accountable for (but not limited to) the following:-* Handling of all customer's (master/manager/owner or third party) invoicing process.* Maintain system integrity regarding supply orders* Financial responsibilities - Review and resolve customer/supplier invoice discrepancies*...
-
Customer Service Executive
1 week ago
Singapore PLURIUM TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Service ExecutiveIT Hardware, Networking Hardware,Full timeMon-Fri, 9am-6pmReporting to the Sales DirectorThe Customer Service Executive supports sales operations and oversees order processing. The role ensures smooth sales operations, timely responses to customer inquiries, and supports the sales team to enhance the...
-
Customer service executive
7 days ago
Singapore Aventir Group Pte Ltd Full timePosition: Customer Service ExecutiveLocation: Changi RegionWorking Hours: 5 days/week, 9:00 AM - 6:00 PMBus Access: Convenient routes from Bedok, Tampines, Hougang, Sengkang via Pasir Ris About the Role: We are seeking a motivated and proactive Customer Service Executive to join our CS Department. Reporting to the Team Manager, you’ll be an essential part...
-
Customer Service Executive
2 months ago
Singapore OVERSEA-CHINESE BANKING CORPORATION LIMITED Full timeRoles & ResponsibilitiesJob Description & RequirementsAs the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also...
-
Customer Service Executive
3 weeks ago
Singapore SCAN GLOBAL LOGISTICS (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.As Customer Service Executive, you will have an outgoing and driving role with a broad interface both within the company as well as with customers and suppliers. Your most important task will be to work with...
-
Customer Service Executive
4 months ago
Singapore PM-INTERNATIONAL SINGAPORE NUTRITION PTE. LTD. Full timeRoles & ResponsibilitiesJob Description of Customer Service Executive:· Pick up customer's phone calls;· Reply enquiry text and emails· Assist and follow up with customer's request/order· Pick and pack customer's order· Coordinate with transporter/logistic partner for shipping/delivery matters.· Follow up on collection of overdue accounts.· Printing...