Customer Relationship Executive

3 weeks ago

Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Job Title: Customer Relationship Executive - BYD / Denza

Key Responsibilities:

  1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
  2. Provide accurate information about the Automotive products, services, and policies.
  3. Assist customers with product inquiries, technical support, and warranty claims.
  4. Troubleshoot and resolve customer issues and complaints in a timely manner.
  5. Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
  6. Process orders, returns, and exchanges according to company policies and procedures.
  7. Maintain accurate records of customer interactions and transactions using CRM software.
  8. Monitor customer satisfaction levels and identify areas for improvement in service delivery.
  9. Stay up-to-date on product features, industry trends, and competitive offerings.
  10. Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.
  11. Conduct and manage customer satisfaction survey including but not limited to post showroom visit/ test drive/delivery customer satisfaction follow up
  12. Collect, analyze and share useful statistics, market trend and local best practice from retail marketing operations
  13. Handle unexpected events, such as customer complaints, poor departmental cooperation, etc., to ensure effective implementation of the associated processes.
  14. Assist sales manager to set the monthly DCC outbound call volume , customer arrival volume, test drive volume to complete the lead generation rate, follow up rate, arrival rate , test drive rate of various indicators statistics and analysis

Qualifications:

  • High school diploma or equivalent; bachelor's degree preferred.
  • 2+ years of experience in customer service or related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in Microsoft Office and CRM software.
  • Knowledge of automotive industry and electric vehicles is a plus.
  • Fluency in multiple languages is an advantage.
  • Prefer candidate who able to start immediately.

Benefits:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development.
  • Dynamic and collaborative work environment with a diverse team of professionals.
Tell employers what skills you have

CRM
Ability to Multitask
Lead Generation
Customer Relationship
Microsoft Office
Interpersonal Skills
Vehicles
Attention to Detail
Warranty
Automotive Industry
Customer Satisfaction
Customer Service
Health Insurance
Retirement
Service Delivery

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