Customer Service Executive

2 weeks ago


Singapore SPANISH SPORTING VENTURES (ASIA) PTE. LTD. Full time
Roles & Responsibilities

Join Our Team Become a Customer Service Executive at Real Madrid Foundation Football & Basketball School


Are you passionate about sports and providing exceptional customer service? Do you want to be part of an internationally renowned brand that inspires young athletes? Real Madrid Foundation Football & Basketball School is looking for a dedicated Customer Service Executive to join our team and help us shape the future of aspiring players


About Us

Real Madrid Foundation Football & Basketball School offers world-class training programs for children and youth, guided by the values and principles of one of the most successful sports organizations in the world. We focus on developing technical skills, teamwork, and personal growth both on and off the field.


Responsibilities:

- Serve as the primary point of contact for parents, students, and visitors, providing excellent customer service in person, over the phone, and through email.

- Respond promptly to inquiries, providing accurate information about program offerings, schedules, fees, and registration procedures.

- Assist parents with the enrollment process, including completing registration forms, collecting fees, and ensuring all necessary documents are submitted.

- Handle customer feedback, concerns, and complaints in a professional and empathetic manner, striving to resolve issues promptly and to the satisfaction of all parties involved.

- Maintain accurate and updated records of student information, attendance, and payment records.

- Coordinate with other departments, including coaching staff, administration, and facilities management, to ensure smooth operations and address customer needs effectively.

- Provide administrative support, such as scheduling appointments, preparing reports, and assisting with event coordination and training operations.


Requirements:

- Previous customer service experience, preferably in an educational or sports-related environment.

- Excellent communication and interpersonal skills, with the ability to effectively interact with parents, students, and staff members.

- Strong organizational and multitasking abilities to handle multiple inquiries and tasks simultaneously.

- Proficient computer skills, including experience with Google Applications and customer relationship management (CRM) systems.

- Problem-solving mindset and ability to handle challenging situations with professionalism and diplomacy.

- Passion for customer satisfaction and dedication to delivering high-quality service.

- Flexibility to work during weekends, and holidays as per the school's operational schedule.


How to Apply

If you’re ready to inspire the next generation of champions, we want to hear from you Send your resume and cover letter to info@frmsingapore.com with the subject line: Application for Customer Service Executive.


Join Real Madrid Foundation Football & Basketball School and be part of a team that’s changing lives through the power of sport


Tell employers what skills you have

Customer Relationship
Football
Customer Relationship Management CRM
Interpersonal Skills
Exceptional Customer Service
Relationship Management
Administrative Support
Customer Satisfaction
Basketball
Customer Service
Customer Service Experience

  • Singapore Woodlands Transport Service Full time

    Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...


  • Singapore Woodlands Transport Service Pte Ltd Full time

    Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...

  • Customer Service

    3 weeks ago


    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:You have to deliver customer service to hotline calls, emails and walk-ins Able to processing of orders via various purchase options You have to processing enrolments of new customers You need to prepare daily sales report to ensure accurate payments received and stock quantities Able to assist with merchandise and...


  • Singapore HA HA BIN SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...


  • Singapore BTI Executive Search Full time

    Job SummaryWe are seeking a Customer Experience Training Coordinator to join our team at BTI Executive Search. As a key contributor, you will support all service and selling training strategies, as well as Omnichannel initiatives and programs, to drive The Brand Experience in all stores in Singapore.Key Responsibilities• Support training strategy and...


  • Singapore SAFRA National Service Association Full time

    Roles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...


  • Singapore BTI Executive Search Full time

    Responsibilities and RequirementsThe Retail Service Training Lead will be responsible for developing and implementing creative approaches to training programs that drive tangible results. Reporting to the manager of SEA Training & Development, this role will support all service and selling training strategies, as well as Omnichannel initiatives and programs,...


  • Singapore BISTRO FERME PTE. LTD. Full time

    Roles & ResponsibilitiesJoin our dedicated and passionate team of Customer Service Executives to deliver excellent service and delight our customers at one of Singapore's most trendy restopub #WLJK.Tell employers what skills you haveMicrosoft OfficeMicrosoft ExcelCustomer ExperienceInterpersonal SkillsInventoryAdaptabilityFreightCommunication SkillsCustomer...


  • Singapore BISTRO FERME PTE. LTD. Full time

    Roles & ResponsibilitiesJoin our dedicated and passionate team of Customer Service Executives to deliver excellent service and delight our customers at one of Singapore's most trendy restopub #WLJK.Tell employers what skills you haveMicrosoft OfficeMicrosoft ExcelCustomer ExperienceInterpersonal SkillsInventoryAdaptabilityFreightCommunication SkillsCustomer...


  • Singapore DIS Manpower Pte Ltd Full time

    Hiring: Customer Service Executives!Locations: various locations (North-East, East, Town, Central)Working hours: Mon-Fri 9am-6pm, Sat 9am-1pm (Alternate Saturday)Salary range: $2300-$3200 per month (commensurate with experience)Industry: Education (Schools)Responsibilities: Respond to customer enquiries via phone calls or face to face Administration of...


  • Singapore BELIEVER MUSIC PTE. LTD. Part time

    Roles & ResponsibilitiesCUSTOMER SERVICES EXECUTIVE (FULL/PART-TIME)CUSTOMER SERVICE SPECIALISTJob Description & RequirementsJob Highlights- Wonderful Colleagues & Customers- Choice of work locations in East (Tampines), West (Commonwealth) or Central (Tanjong Pagar/Novena)- Full-Time & Part-Time Positions Available- Christian working environmentJOB...


  • Singapore SPANISH SPORTING VENTURES (ASIA) PTE. LTD. Full time

    Roles & ResponsibilitiesJoin Our Team Become a Customer Service Executive at Real Madrid Foundation Football & Basketball SchoolAre you passionate about sports and providing exceptional customer service? Do you want to be part of an internationally renowned brand that inspires young athletes? Real Madrid Foundation Football & Basketball School is looking for...


  • Singapore Symrise Asia Pacific Pte Ltd Full time

    About Symrise AG Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food. Its sales of € 4.7 billion in the 2023 fiscal year make Symrise a leading global provider....


  • Singapore MILKYWAY INTERNATIONAL TANK TRANSPORTATION PTE. LTD. Full time

    Job Responsibilities: Attend to customer’s enquiries on job order status, availability and coordination of tasks, etc. Execute customer orders, processing and summarizing the essential information given into the job order form with required attachments. Use Trade-net to provide the Value-Added Service of permit declaration for customers. Prepare orders...


  • Singapore VELTISTON GROUP Full time

    Roles & ResponsibilitiesTitle: Customer Service ExecutivesJobscope:- Setting out appointments- Organizing work between admin and sales- Contacting existing clients Requirement:- Highly independent and disciplined- Confident and highly motivated in liasing with clients/customers- Fast learner and have good communication skillsAll are welcome to applyTell...


  • Singapore SINARMAS CEPSA PTE. LTD. Full time

    Roles & ResponsibilitiesJob ResponsibilitiesWork closely with cross-functional team on executing the sales. Communicate pro-actively with customers on execution details such as shipment period, payment etc. Prioritise daily tasks and follow up on problem resolution that ensures customer satisfaction. Interact with internal/external parties to resolve...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Relationship Executive - BYD / DenzaKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty claims. ...


  • Singapore HR EVOLVE PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: Singapore (Singaporeans and PRs preferred)Employment Type: Full-Time (Internal Hire)Salary: $2,500 + commission packageJob Description:We are seeking a results-driven Customer Service Executive to join our team. This role involves engaging with clients, explaining service offerings, and managing inquiries professionally....


  • Singapore PM-INTERNATIONAL SINGAPORE NUTRITION PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description of Customer Service Executive:· Pick up customer's phone calls;· Reply enquiry text and emails· Assist and follow up with customer's request/order· Pick and pack customer's order· Coordinate with transporter/logistic partner for shipping/delivery matters.· Follow up on collection of overdue accounts.· Printing...


  • Singapore BEST LOGISTICS TECHNOLOGY (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Responsible for the KPI indicators of the area in charge, have a strong execution; Responsible for the handling of customer opinions such as escalation complaints; Communication and coordination of problems between stations, customers; Customer relationship maintenance, telephone call back or visit customers,...