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Customer Service Executive

2 months ago

Singapore ANGLO NURSES PTE. LTD. Full time
Roles & Responsibilities

Job Highlights

We are looking for an enthusiastic, self-motivated Customer Service Executive to join our growing team. If you are a dynamic individual who enjoys interacting with people, takes pride in providing excellent service to customers and is looking for a meaningful job in healthcare-related industry, we would like to invite you to consider joining our team.

  • Fast-paced and dynamic work environment
  • Continuous Learning and Professional Growth
  • Supportive, Friendly Team Environment
  • 5-day work week, 9:30AM - 6:30PM, Rest day 1 week day + 1 Sat / Sun (non-consecutive)
  • Located right above Kent Ridge MRT station

Job Description

As a Customer Service Executive, you will:

  • Answer customer calls and walk-in enquiries. There is no prospecting or cold calling required.
  • Identify customer’s home care needs and match suitable caregivers or trained maids who fit their requirements.
  • Conduct interviews for employers with caregivers and trained maids.
  • Caregiver shortlisting, interview, selection and creation of biodata
  • Explain regulatory requirements to employers on the hiring of migrant domestic workers and agency contractual terms.
  • Apply for work permit for caregivers and trained maids. Liaise with relevant parties for its processing.
  • Conduct post-placement follow-up calls with employers and caregivvers. Counselling and mediation as needed.
  • Establishing, developing, and maintaining positive customer relationships.
  • Other ad hoc operational and administrative matters

Requirements
  • CEI holder (preferred) or Willing to train and pass the Certificate of Employment Intermediaries (Basic) before starting your job. Company will sponsor course and exam fee.
  • Possess a minimum diploma from Singapore in any field or a degree from overseas.
  • At least 2 years in deskbound work in any field in Singapore.
  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
  • Competent in spoken and written English.
  • Ability to work with MS Word and Excel.

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Written English
Interpersonal Skills
Customer Relationships
MS Word
Communication Skills
Team Player
Regulatory Requirements
Customer Service
Shipping