Customer Service Executive

18 hours ago


Singapore CHALLENGER TECHNOLOGIES LIMITED Full time
Roles & Responsibilities

Challenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery.

  • Working days: Monday to Sunday (6 Days Work Week)
  • Working time: 11.00am to 9.30pm

Responsibilities:

  • Call and ChatHandling incoming customer calls.
    Assist warranty inquiries for members and non-members.
    Handling Live chat from various online platforms.
    Handling inquiries or feedback from customers via Zendesk tickets.
    Resolve payment issues if customer-encountered after-sales online purchases.
  • Customer serviceWalk-in customer inquiries.
    Assist issues tourist tax refund (ETRS) tickets.
    Product testing and exchange.
    Products first-time setup.
    Paste screen protector.
    Product redemption.
    Product packing for online fulfilment.

Requirements:

  • Some experience in customer service
  • Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries over calls, chats, and tickets. Strong command of the language(s) used for customer interactions.
  • Product Knowledge: Familiarity with our company's computer products, including their features, functionalities, and warranty policies. Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks.
  • Customer Service Mindset: Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
  • Multitasking: Ability to handle multiple channels simultaneously, including incoming customer calls, live chat, and Zendesk tickets, while maintaining a high level of professionalism and accuracy.

Tell employers what skills you have

Product Knowledge
Microsoft Office
Microsoft Excel
Aftersales
Customer Experience
Tax
Customerfocused
Zendesk
Warranty
Communication Skills
Customer Satisfaction
Customer Service
Shipping
Service Delivery
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