Customer Service Executive

17 hours ago


Singapore GOWELL LOGISTICS SVS PTE. LTD. Full time
Roles & Responsibilities

JOB DESCRIPTION

· Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy

· Respond to customer enquiries and provide quotations to customers promptly

· Ensure timely and accurate processing of orders and issue billings accordingly

· Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to

· Work closely with overseas agent/partner and customer for scheduling of shipment

· Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier

· Follow up and update customer on all shipment details, schedule and status

· Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues

· Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice

· Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner

· Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary

· Check commodity harmonized system code if applicable

· Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc

· Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery

· Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately

· Work closely with accounts team to:

a. Resolve and reconcile credit note discrepancies against payment made by customers;

b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company

· Exercise good customer service skill when managing difficult customers and/or customer complaints

· Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues

· Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned

· Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved

· Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations

· Other ad hoc duties as assigned


QUALIFICATIONS

· Minimum Diploma in Supply Chain Management, Logistics or relevant field

· Fresh Diploma/Degree graduates are welcome to apply

· Prior experience in customer service and/or in the logistics industry would be distinct advantages

· Knowledge in import/export shipping procedure, incoterms and documentation are added advantages

· Proficiency in Microsoft Office is a pre-requisite

· Excellent communications and interpersonal skills with ability to build key relationships across all levels with internal and external stakeholders

· Self-starter who is hands-on, motivated, flexible, meticulous, proactive and action driven

· Strong planning, organizing, prioritization and time management skills

· Strong analytical and problem solving skills with ability to identify and assess problems quickly; to apply judgment and recommend solutions within broadly defined guidelines

· A strong team player with commitment to collaborate with other functions of the Company

· Able to multitask and work under pressure and tight deadlines independently


LOCATION OF WORK

192 Pandan Loop #01-02 PANTECH Business Hub Singapore 128381


WORKING HOURS

Monday to Friday : 9am – 6pm

Extended hours depending on the exigencies of service


Tell employers what skills you have

Commodity
Able To Multitask
Microsoft Office
Interpersonal Skills
Photos
Service Recovery
Data Entry
Freight
Supply Chain Management
Administrative Support
Customer Service
Shipping
Sailing
  • customer service

    18 hours ago


    Singapore ELKEN SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...

  • Customer Service

    17 hours ago


    Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

    Roles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...


  • Singapore CPO PTE. LTD. Full time

    Roles & ResponsibilitiesCPO is startup dedicated to providing exceptional customer service and satisfaction. We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service...


  • Singapore HLN RUBBER PRODUCTS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Objectives/Job Summary:As a Customer Service Executive, he/she is required to ensure customers receive outstanding support and all their needs are met. He/she oversees the customer support department’s day-to-day functions as well as establishes standards and protocols to be used by the customer service team to promote customer...


  • Singapore ONEPIP (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionWe are a fintech financial institution specialising in currency trade and money transfers and is looking for a highly dynamic Customer Services Executive to join our transactional team.Do you have a knack for operational work and processes? Yearning for a regular, consistent role and yet will not back off when...


  • Singapore SEVEN SEAS MARITIME SERVICES (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesThe Customer Service Executive is responsible and accountable for (but not limited to) the following:-* Handling of all customer's (master/manager/owner or third party) invoicing process.* Maintain system integrity regarding supply orders* Financial responsibilities - Review and resolve customer/supplier invoice discrepancies*...


  • Singapore SCAN GLOBAL LOGISTICS (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.As Customer Service Executive, you will have an outgoing and driving role with a broad interface both within the company as well as with customers and suppliers. Your most important task will be to work with...


  • Singapore OVERSEA-CHINESE BANKING CORPORATION LIMITED Full time

    Roles & ResponsibilitiesJob Description & RequirementsAs the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also...


  • Singapore PM-INTERNATIONAL SINGAPORE NUTRITION PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description of Customer Service Executive:· Pick up customer's phone calls;· Reply enquiry text and emails· Assist and follow up with customer's request/order· Pick and pack customer's order· Coordinate with transporter/logistic partner for shipping/delivery matters.· Follow up on collection of overdue accounts.· Printing...


  • Singapore BAKER'S BREW STUDIO PTE. LTD. Full time

    Roles & ResponsibilitiesWe are the leading baking & cake specialist in Singapore and we are looking for an ambitious, creative, passionate and driven Customer Service / Sales Executive to join our team.Responsibilities: Identify and prospect potential clients, understanding their needs and offering tailored solutions. Build and nurture strong relationships...


  • Singapore CHALLENGER TECHNOLOGIES LIMITED Full time

    Roles & ResponsibilitiesChallenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery. Working...


  • Singapore VOIS PTE. LTD. Full time

    Roles & ResponsibilitiesKey Accountabilities handle enquiries via phone, email and social media platform prepare sales proposals for existing and new customers execute order processing and order fulfilment tasks collate monthly sales report prepare invoices and work with Accounts Department to ensure prompy payments schedule work for technical teams to...


  • Singapore HUP SOON CHEONG SERVICES PTE LTD Full time

    Roles & ResponsibilitiesHUP SOON CHEONG SERVICES PTE LTD is a trusted provider of warehousing services at Keppel Distripark since 1992. Thanks to our dedicated team, we are one of the largest container freight station in Keppel Distripark. Join us today!As a Customer Service Executive, you'll be responsible for communicating effectively with customers to...


  • Singapore THE STYLE SOIREE Full time

    Roles & ResponsibilitiesCustomer Service Executive - Full TimeWe're looking for a meticulous and independent individual to join our team.You will be in charge of attending to customer's emails Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers. Handle and resolve customers' complaints, provide...


  • Singapore ST ENGINEERING INNOSPARKS PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibility: Handle customer enquiries by providing accurate and timely information on products, services, and lead times. Register new customers in system and assist in managing existing customer credit limits. Prepare and issue quotations for products and services based on customer requirements, and follow up with...


  • Singapore SINGAPORE FOZL GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesEstablished in January 2011, SINGAPORE FOZL GROUP PTE. LTD. is is a corporate advisory firm licensed by the Accounting and Corporate Regulatory Authority (ACRA).Located at the heart of Singapore's Central Business District in Raffles Place, FOZL assists local and overseas clients in registering companies in Singapore, and provides...


  • Singapore MARKONO PRINT MEDIA PTE LTD Full time

    Roles & ResponsibilitiesJob Title: Customer Service Executive, Account ManagementJob Responsibilities: Measure level of customer satisfaction in the assigned accounts Assist immediate manager in his/her daily functions in fulfilling customers’ requirements by co-ordinating with operation departments Check Customers’ Purchase Orders received against...


  • Singapore BIOPTIMAL INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities: Process and follow up with day-to-day administrative support on customer order processing and billing all related as well, service providers and internal functions. Execute timely shipping arrangements with overseas’ customers and local hospitals/customers as well, forwarders or respective service providers &...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...


  • Singapore KSISTERS PTE. LTD. Full time

    Roles & ResponsibilitiesDescriptionAttend to customers’ enquiries through phone call, email, social media platforms.Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.Assist customers with after-sales service issues e.g. Handle sales orders and exchanges/returns by collaborating with other...