Desktop Support Engineer L1/L2

2 months ago


Singapore ITCAN PTE. LIMITED Full time
Roles & Responsibilities

  • Minimum 8 month for L1 and 2 years for L2 Desktop Support experience.
  • Perform End user IT Support.
  • Perform troubleshooting for client platform related problems
  • Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
  • investigate & provide temporary &/or permanent resolution of incidents escalated
  • Liaise with support vendors for maintenance, support or issues resolution
  • Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
  • Any ad-hoc duties assigned / required.

Tell employers what skills you have

Desktop applications
providing desktop support
UAT
Troubleshooting
Microsoft Office
Hardware
Desktop Virtualization
Outsourcing
Laptops
Service Level
VDA
IT Operations
Tuning
Windows OS
Desktops PC
Operating Systems
Windows
Office Software
Technical Support

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