Desktop Support Engineer L2
2 weeks ago
As an experienced Desktop Support Engineer L2 at RAPSYS TECHNOLOGIES PTE. LTD., you will play a critical role in ensuring the smooth operation of our desktop environment. Your primary responsibility will be to provide top-notch technical support and assistance to our end-users, resolving any issues they may encounter with their desktop computers, peripheral equipment, and software.
About the Role
The ideal candidate will have excellent troubleshooting skills, with the ability to diagnose and resolve complex hardware and network connectivity problems. You will also be responsible for performing system upgrades, including the installation of new hardware and software, as well as ensuring seamless integration with diverse systems and active directories. Additionally, you will be required to document incidents, problems, and resolutions for future reference and knowledge base purposes.
Key Responsibilities
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Working with vendor support contacts to resolve technical issues within the desktop environment.
- Troubleshooting and repairing hardware and network connectivity issues.
- Providing end-user support, resolving technical issues, and providing technical assistance for all Operating System and workstation applications.
- Performing system upgrades including the installation of new hardware and software.
- Ensuring systems interconnect seamlessly with diverse systems and active directories.
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
- Training and guiding staff on the use of hardware and software.
- Assessing the need for system reconfigurations (minor or significant) based on request trends and make recommendations.
- Ensuring the security of desktop computers and data by establishing and following appropriate access controls.
- Participating in hardware and software reviews and recommending purchases.
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
Requirements
- Strong technical background in desktop support and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and analytical thinking.
- Familiarity with operating systems, hardware, and software applications.
What We Offer
- Competitive salary: $80,000 - $110,000 per annum depending on experience.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for professional growth and development.
Apply Now
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