Desktop Support Engineer L2

1 day ago


Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Role:Desktop Support Engineer L2


JD:

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Working with vendor support contacts to resolve technical issues within the desktop environment.
Troubleshooting and repairing hardware and network connectivity issues.
Providing end-user support, resolving technical issues, and providing technical assistance for all Operating System and workstation applications.
Performing system upgrades including the installation of new hardware and software.
Ensuring systems interconnect seamlessly with diverse systems and active directories.
Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
Training and guiding staff on the use of hardware and software.
Assessing the need for system reconfigurations (minor or significant) based on request trends and make recommendations.
Ensuring the security of desktop computers and data by establishing and following appropriate access controls.
Participating in hardware and software reviews and recommending purchases.
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.


Tell employers what skills you have

Licensing
Troubleshooting
Microsoft Office
Technical Assistance
Assessing
Hardware
Outsourcing
Laptops
Inventory
Desktop Support
VDA
IT Operations
Tuning
Desktops PC
Operating Systems
Windows
Desktop Computers

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