Desktop Support Specialist
2 days ago
We are seeking a skilled Desktop Support Specialist to join our team at TECH AALTO PTE. LTD.
About the RoleThis is a critical position that requires exceptional technical expertise and strong communication skills to provide timely and effective support to our users.
The successful candidate will be responsible for troubleshooting, resolving, and escalating technical issues related to desktop hardware and software.
As part of this role, you will work closely with various stakeholders to create and manage change requests, perform UAT and production patching, and ensure seamless IT operations.
Responsibilities- Provide expert-level technical support for desktop hardware and software
- Create and manage change requests to resolve technical issues
- Perform UAT and production patching to ensure system stability
- Collaborate with stakeholders to identify and resolve technical issues
- Develop and maintain knowledge of new technologies and best practices in IT operations
- 1-2 years of experience in L1/L2 desktop support services
- Strong understanding of desktop hardware and software
- Excellent problem-solving and communication skills
- Able to work effectively in a 24/7 environment
- Rotating shifts including weekends and occasional overnight shifts
- Estimated Salary: SGD $45,000 - SGD $60,000 per annum
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Competitive benefits package
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