Desktop Support Specialist

2 days ago


Singapore NSEARCH GLOBAL PTE. LTD. Full time
Job Title: Desktop Support Specialist

Salary: SGD 40,000 - SGD 60,000 per annum

About the Role

We are seeking a skilled Desktop Support Specialist to join our IT team at NSEARCH GLOBAL PTE. LTD.

This is a fantastic opportunity for a technical professional who enjoys working in a dynamic and fast-paced environment.

The ideal candidate will have excellent problem-solving skills, be able to work independently, and possess strong communication skills.

Key Responsibilities
  • Technical Support: Provide first and second-level technical support for users' desktops and laptops, including troubleshooting hardware, operating system, and software issues.
  • Office 365 Administration: Manage Office 365 admin center administration, Intune administration, user creation, deletion, shared mailboxes, and device enrollment.
  • PC Setup: Create AD accounts for users, join computers to the domain, and perform PC setup tasks.
  • Software Support: Offer standard Office 365 software support, including Teams' desktop, MS Word, MS Excel, Adobe Acrobat installation, and license assignment.
  • Endpoint Protection Support: Install and administer Trend Micro Apex One on end-user devices.
  • Printers Support: Configure printers, Konica copiers MFP, scanning, and incoming faxes.
  • IT Assets: Maintain hardware and software inventory, prepare checkout forms, check-in assets, and assist in annual asset condemnation exercises.
  • Liaise with Vendors: Coordinate with vendors for servicing and quotations.
  • Patching and Upgrades: Perform patch updates and upgrades to computers, hardware, and software as required.
  • Ticket Management: Create and close tickets on the ticketing system, Zendesk, and provide timely responses to service issues and requests.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support, preferably in a Windows-based environment.
  • Excellent problem-solving skills and ability to work independently.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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