Desktop Support Specialist
5 days ago
We are seeking a highly skilled Desktop Support Specialist to join our IT team at ITCAN PTE. LIMITED.
Job DescriptionThe ideal candidate will have a strong background in desktop support and be able to provide top-notch technical assistance to our clients. This role is perfect for someone who enjoys troubleshooting complex problems and working in a fast-paced environment.
In this role, you will be responsible for:
- Providing level 1 and level 2 desktop support to our clients
- Performing troubleshooting and resolving issues related to Windows OS, office software, and other desktop-related software and hardware
- Liaising with vendors to resolve maintenance, support, or issue-related problems
- Monitoring service levels, documenting system configurations, and participating in client platform implementation/upgrades
To be successful in this role, you will need:
- At least 8 months of experience in desktop support (L1) or 2 years of experience in level 2 desktop support
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
- Able to work effectively in a team environment
- Familiarity with Microsoft Office and Windows OS
As a Desktop Support Specialist at ITCAN PTE. LIMITED, you can expect:
- A competitive salary of $45,000 - $55,000 per annum, depending on experience
- A dynamic and supportive work environment
- Ongoing training and development opportunities
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