Hotel Reservations Executive
2 months ago
JOB SCOPE
- Help guests with planning and booking reservations for Integrated Resort products and services.
- Understand guests’ needs and provide them with personalized solutions.
- Be customer centric with internal and external guests via all communication channels.
- Deliver high touch experience that is aligned with Company Service Strategy to all guests.
- Handle first level complaint with a pleasant disposition.
- Agility to handle services and requests effectively & efficiently.
- Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.
- Up to date with hotel information of events/activities to provide accurate information in a timely manner.
- Responsive to emergency situations in according to hotel guidelines.
- Contribute to achieve individual and team KPIs.
- Support other responsibilities that may be assigned from time to time.
JOB REQUIREMENTS
- Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage.
- Proficient in both English and Korean as need to liaise with English and Korean speaking guests.
- Excellent communication skills, both verbal and written.
- Polite and confident with a great deal of patience.
- Customer centric attitude and work well under pressure.
- Compose in handling complaints and emergencies.
- Ability to multi-task and comfortable with applications and technology.
- Rotational shifts including public holidays and overnight shifts, depending on operation needs.
- High collaboration and adaptable to changes in a dynamic environment.
- Mature, meticulous, resourceful, organized, and able to work independently.
- Work is subjected to change to meet business/operational need.
- Able to work in front of computer and sit for extended periods of time.
Tell employers what skills you have
Communication
tender
communication channels
Customer Service Oriented
Handle calls
scope
service strategy
Answer calls
challenging
Customer Service
Scheduling
On time
Call Center
-
Hotel reservation sales executive
3 weeks ago
Singapore THE FULLERTON HOTEL Full timeThe Reservations Sales Executive is responsible for handling incoming calls from potential guests and travel agents, closing sales, and ensuring consistent revenue by effectively managing room bookings. This role involves providing booking recommendations, administering reservation requests, and ensuring accurate confirmation of all reservations. Duties and...
-
Hotel Reservation Specialist
1 week ago
Singapore The Standard Hotel Full timeAbout The Standard HotelWe are seeking a skilled Hotel Reservation Specialist to join our team at The Standard Hotel.Salary: $45,000 - $60,000 per yearJob Description:Responsibilities:Manage and process incoming calls, emails, and online booking requests to ensure accurate entry of reservation details into the property management system.Deliver exceptional...
-
Hotel Reservations Coordinator
4 weeks ago
Singapore LIBERTE HR SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesLiberte HR Services Pte. Ltd. is seeking a skilled Reservations Executive to join our team. The ideal candidate will have a passion for delivering exceptional guest experiences and a focus on driving hotel success.Responsibilities:Process and update reservations accurately and promptly to ensure smooth operations within the...
-
Hotel Reservations Coordinator
1 week ago
Singapore Marina Bay Sands Full timeJob OverviewWe are seeking a highly skilled and customer-centric Hotel Reservations Executive to join our team at Marina Bay Sands. As a key member of our reservations team, you will be responsible for delivering exceptional guest experiences and providing personalized solutions to meet their needs.Key ResponsibilitiesReservation Management: Assist guests...
-
Reservation Sales Officer
2 months ago
Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full timeRoles & ResponsibilitiesJOB SUMMARY Respond quickly and efficiently to all reservations-related requests made by prospective hotel guests, corporate bookers, travel agents and co-workers. Promotes room sales through phone contacts and maintains a good relationship with business contacts. Assist the Reservations Manager to ensure the smooth operation of the...
-
Reservations Executive
2 months ago
Singapore MANDAI RESORTS PTE. LTD. Full timeRoles & ResponsibilitiesMain Duties and ResponsibilitiesAs the Reservations Executive for the Resort, you will be managing the room bookings and ensure that our guests have an exceptional experience from their initial reservation till the end of their stay in our Resorts.The Reservations Executive plays an important role in processing reservations...
-
Hotel Reservation Specialist
1 week ago
Singapore Marina Bay Sands Full timeMarina Bay Sands Hotel Reservations ExecutiveJob Overview:We are seeking a highly skilled and customer-focused Hotel Reservations Executive to join our team at Marina Bay Sands. As a key member of our reservations department, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel stays.Key Responsibilities:Plan and...
-
Executive Reservation and Call Center Specialist
4 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeJob Summary:The successful candidate will be responsible for handling reservations enquiries and communications from guests, travel agents, and referral networks. This role requires strong customer service skills, with the ability to communicate effectively and handle requests in a timely and accurate manner.Key Responsibilities:Answer questions regarding...
-
Reservation and Call Center Executive
7 months ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeRoles & ResponsibilitiesPosition OverviewThe Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.The Role Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Communicate pertinent guest information to designated...
-
Hotel Reservation Sales Specialist
1 week ago
Singapore Marriott International Full timeJob SummaryWe are seeking a skilled and detail-oriented Hotel Reservation Sales Specialist to join our team at Marriott International. As a key member of our reservations department, you will be responsible for handling hotel room sales and ensuring the smooth operation of our reservation process.About the JobProcess and follow up on all FIT and group...
-
Reservation Officer
2 weeks ago
Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full timeRoles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...
-
Hotel Reservation Associate
1 week ago
Singapore Accor Full timeJob OverviewThe Hotel Reservation Associate plays a vital role in ensuring a seamless and personalized experience for our guests. As the primary point of contact, you will be responsible for delivering exceptional service, managing room reservations, and providing tailored solutions to meet the unique needs of each guest.About YouWe are seeking a highly...
-
Hotel Reservation Consultant
6 days ago
Singapore Accor Full timeCompany Overview: Sofitel Singapore City Centre, an iconic hotel part of a mixed-use development at Tanjong Pagar Centre.Sofitel Singapore City Centre offers chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.About the Role:We are seeking a Hotel Reservation Consultant to handle telephone...
-
Capella Hotel Singapore Assistant Manager
4 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeExceptional Customer Service ProfessionalThe Assistant Manager, Capella Connects & Reservations at Capella Hotel, Singapore provides guests, hotels, and fellow team members with top-notch customer service during call reservation processes. This role requires exceptional communication and interpersonal skills to deliver memorable experiences.The ideal...
-
Reservations executive
12 hours ago
Singapore Accor Hotels Full timeCompany Description Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located on a 21 acres private island amid lush greenery, perfect for a rejuvenating stay. Enjoy seasonally inspired dining experiences and unmatched hotel services and amenities. Job...
-
Sales Officer
2 months ago
Singapore AM RECRUITMENT PTE. LTD. Full timeRoles & ResponsibilitiesThe Reservation Sales Officer is responsible for managing room reservations and ensuring a smooth booking experience for guests. The role requires a high level of customer service to handle inquiries, confirm bookings, and provide personalized service that meets the hotel’s standards. The Reservation Sales Officer is also...
-
Reservations Officer
4 weeks ago
Singapore HOTEL GRAND CENTRAL LIMITED Full timeRoles & ResponsibilitiesJob Description: Handling customer enquiries about product or services offered at Hotel. Receive reservation request via email / telephone inquiries and enter into booking system. Processing payment and sending confirmation details to customers. Providing support to customers who may need to amend or cancel a reservation. Works...
-
Singapore Capella Singapore Full time**Job Summary:**We are seeking an exceptional Key Performance Manager to lead our luxury hotel reservations team at Capella Singapore.**About the Role:**The successful candidate will provide top-notch customer service to guests and hotels, while also supporting the training needs of the department and managing its performance.**Key Responsibilities:Deliver...
-
Reservations executive
3 weeks ago
Singapore Hilton Worldwide, Inc. Full timeJob Description - Reservations Executive (Hilton Singapore Orchard) (HOT0 B17 T) Job Description Reservations Executive (Hilton Singapore Orchard) ( Job Number: HOT0 B17 T ) Work Locations Work Locations : Hilton Singapore Orchard 333 Orchard Road, Singapore Singapore 238867 Position Statement A Reservations Executive is responsible for ensuring the smooth...
-
Accor Hotel Reservations Manager
1 week ago
Singapore Accor Full timeAre you a hospitality professional seeking a challenging role that requires exceptional leadership and organizational skills? We are currently looking for an experienced Reservation Supervisor to join our team at Accor.About the Role:The successful candidate will be responsible for managing the daily operations of the Reservations Department, ensuring...