Hotel Reservation Specialist

1 month ago


Singapore The Standard Hotel Full time

About The Standard Hotel

We are seeking a skilled Hotel Reservation Specialist to join our team at The Standard Hotel.

Salary: $45,000 - $60,000 per year

Job Description:

Responsibilities:

  • Manage and process incoming calls, emails, and online booking requests to ensure accurate entry of reservation details into the property management system.
  • Deliver exceptional customer service by addressing guest inquiries, providing information about hotel amenities, rates, and availability, and resolving any booking-related issues or concerns.
  • Handle modifications and cancellations of existing reservations according to guest requests, adhering to hotel policies and procedures.
  • Complete daily reports, including No Show, Cancellation, Arrival reports, ensuring accuracy and timely submission.
  • Manage payments, including prepayments, no-show charges, cancellation fees, ensuring proper documentation and processing.
  • Upsell and cross-sell additional services, such as special packages and room upgrades, to enhance guest experience and drive revenue.
  • Accurately record and update reservation data, including guest preferences and special requests, in the property management system.
  • Collaborate with other hotel departments, such as Front Desk, Housekeeping, to communicate guest needs and ensure a smooth check-in and check-out process.
  • Address and resolve booking-related issues or discrepancies efficiently, escalating complex problems to the appropriate department or management when necessary.
  • Stay updated on hotel policies, promotions, and local events to provide accurate and useful information to guests.
  • Maintain a high standard of professionalism, ensuring that all tasks and guest correspondence are completed promptly and accurately.

Requirements:

  • Knowledge in Opera Cloud or Property Management System is an advantage.
  • Proficient in MS Office is an advantage.
  • Fluent in English; multilingual is strongly preferred.
  • Team player but also able to work independently.
  • Good time management skills.
  • Minimum 1 year of relevant experience in the hotel industry.
  • Pre-opening experience is an advantage.

Benefits:

  • Competitive salary range: $45,000 - $60,000 per year
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A comprehensive benefits package

Others:



  • Singapore MOMENTUS HOTEL ALEXANDRA Full time

    Job DescriptionWe are seeking a highly skilled and motivated Hotel Reservation Specialist to join our team at Momentus Hotel Alexandra.Salary: $45,000 - $60,000 per annum, depending on experience.Roles & ResponsibilitiesHandling Inquiries: To effectively handle customer inquiries regarding details of reservation, ensuring accurate information is obtained and...


  • Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    We are seeking a highly skilled and motivated Hotel Reservation Specialist to join our team at Hotel Miramar Singapore.About UsAs a leading hotel in Singapore, we pride ourselves on delivering exceptional hospitality and unparalleled service to our guests. Our well-equipped hotel offers modern living and comfortable amenities, making it the perfect choice...


  • Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    Company OverviewHOTEL MIRAMAR (SINGAPORE) LIMITED takes great pride in delivering exceptional hospitality at our hotel in Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service.Salary PackageWe offer an attractive salary package with a competitive annual income of SGD $40,000, including AWS...


  • Singapore CAPELLA HOTEL, SINGAPORE Full time

    About the RoleThe Capella Hotel, Singapore seeks a highly skilled and experienced Reservation and Call Center Executive to handle reservations enquiries and communications from guests, travel agents, and referral networks.Key ResponsibilitiesProvide exceptional customer service by answering questions regarding hotel facilities and services, airline...


  • Singapore SHANGRI-LA HOTEL LIMITED Full time

    About Shangri-La Hotel, SingaporeWe are a heart-warming family that shares something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family.We strive to be the preferred employer by...


  • Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    We are seeking a skilled Hotel Reservations Specialist to join our team at EL DEVELOPMENT (VENTURES) PTE. LTD.As a Hotel Reservations Specialist, you will play a crucial role in ensuring that all hotel reservations are handled efficiently and effectively.Key Responsibilities:Respond to guest inquiries about hotel products and services in a knowledgeable and...


  • Singapore HOTEL ROYAL LIMITED Full time

    Roles & ResponsibilitiesJOB RESPONSIBILITIES Assist the Reservation Manager in planning, coordinating and controlling room reservation operations in the Hotel. Handle tour groups/ad hoc groups convention bookings and or correspondence pertaining to contracts by commercial companies, Travel Agents and Airlines. Ensure that the Front Desk staff, Reservation...


  • Singapore WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD. Full time

    Job SummaryWe are seeking an experienced and skilled Hotel Reservation Specialist to join our team at WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD.


  • Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

    We are seeking a skilled Hotel Reservations Coordinator to join our team at Laguna Hotel Holdings PTE. LTD.Job Description:A Hospitality professional responsible for handling guest reservations, queries and requests in a timely and efficient manner.About the Role:This role will be based in [location], supporting our hotel operations by providing exceptional...


  • Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    About This RoleAs a Hotel Reservations Specialist with WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD., you will play a vital role in ensuring seamless guest experiences through efficient reservation management.Job DescriptionWe are seeking an experienced and detail-oriented professional to join our team as a Hotel Reservations Officer. In this role, you will be...


  • Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    We are seeking a skilled Hotel Reservation Manager to join our team at HOTEL MIRAMAR (SINGAPORE) LIMITED. This role involves managing reservations, ensuring accuracy and efficiency, and providing exceptional customer service.About the RoleThis is a full-time position that requires strong time management skills, excellent communication skills, and the ability...


  • Singapore HOTEL ROYAL LIMITED Full time

    About the RoleWe are seeking a highly skilled Hotel Reservation Manager to join our team at Hotel Royal Limited. As a key member of our front office team, you will be responsible for managing and making amendments to reservations, cancellations, and coordinating with our Front Desk on last-minute arrivals.Our ideal candidate will possess excellent...


  • Singapore HOTEL ROYAL LIMITED Full time

    Job OverviewWe are seeking an experienced Reservations Officer/Executive to join our team at HOTEL ROYAL LIMITED. The successful candidate will be responsible for planning, coordinating and controlling room reservation operations in the hotel.Key ResponsibilitiesCollaborate with the Reservation Manager to optimize room reservations and ensure seamless guest...


  • Singapore CAPELLA HOTEL, SINGAPORE Full time

    Overview of the RoleThe Hotel Reservation and Operations Coordinator is a crucial position at Capella Hotel, Singapore, responsible for handling reservations enquiries and communications from guests, travel agents, and referral networks.This role involves providing exceptional customer service, answering questions regarding hotel facilities and services,...


  • Singapore GRAND MERCURE ROXY HOTEL Full time

    As a valued member of our team at Grand Mercure Roxy Hotel, we are seeking a highly skilled and motivated Hotel Reservation Coordinator to join our front office operations.We offer a competitive salary of SGD $45,000 - $55,000 per annum, commensurate with experience and qualifications.Job Description:We are looking for an individual who can handle multiple...

  • Reservations Manager

    2 weeks ago


    Singapore HOTEL ROYAL LIMITED Full time

    Job SummaryWe are seeking a highly skilled Reservations Officer/Executive to join our team at HOTEL ROYAL LIMITED. This role will be responsible for planning, coordinating, and controlling room reservation operations in the hotel.


  • Singapore MOMENTUS HOTEL ALEXANDRA Full time

    OverviewMomentus Hotel Alexandra is seeking a skilled and enthusiastic Hotel Reservation Sales Professional to join our team. This role is perfect for individuals who thrive in fast-paced environments and enjoy providing exceptional customer service.SalaryThe estimated annual salary for this position is approximately $60,000 - $80,000 depending on experience...


  • Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    We are seeking a highly skilled Hotel Reservations Coordinator to join our team at Marina Bay Hotel Private Limited.About the RoleThis is a fantastic opportunity for an experienced professional to take on a challenging and rewarding role, ensuring seamless room sales operations and delivering exceptional customer service.Key ResponsibilitiesTo ensure prompt...


  • Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    We take pride in delivering exceptional hospitality at Hotel Miramar Singapore, a modern hotel dedicated to providing comfortable living and unparalleled friendly service.About the RoleThis role involves managing reservations, ensuring accuracy and efficiency, and providing exceptional customer service. No sales work is involved.A competitive salary of SGD...


  • Singapore Marriott International Full time

    Job SummaryWe are seeking a skilled and detail-oriented Hotel Reservation Sales Specialist to join our team at Marriott International. As a key member of our reservations department, you will be responsible for handling hotel room sales and ensuring the smooth operation of our reservation process.About the JobProcess and follow up on all FIT and group...