Hotel Reservation Specialist
3 hours ago
We are seeking a highly skilled and motivated Hotel Reservation Specialist to join our team at Hotel Miramar Singapore.
About Us
As a leading hotel in Singapore, we pride ourselves on delivering exceptional hospitality and unparalleled service to our guests. Our well-equipped hotel offers modern living and comfortable amenities, making it the perfect choice for travelers and locals alike.
Job Overview
This role involves managing reservations, ensuring accuracy and efficiency, and providing top-notch customer service. You will be working closely with our front office team to provide a seamless experience for our guests.
Key Responsibilities
- Handle incoming calls and reservation inquiries in a professional and friendly manner.
- Process reservations accurately and efficiently using our reservation system.
- Promptly and politely respond to guest inquiries via phone and email.
- Keep accurate records of reservations and guest information.
- Create a positive and hospitable atmosphere for all guests.
- Comply with all company policies relating to reservations.
Requirements
- A strong background in hospitality or a related field is essential.
- You must be able to perform shifts and work on weekends/Public Holidays.
- Excellent communication skills (written and verbal) are required.
- Proficiency in Microsoft Office applications is necessary.
- Prior experience in a hotel environment is advantageous but not mandatory.
Benefits
- An attractive salary package including AWS and performance bonus.
- A 5-day work week with 14 days of annual leave, staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
- Career progression opportunities.
- Training opportunities.
Estimated Salary: SGD 45,000 - SGD 60,000 per annum
We offer a dynamic and supportive work environment that encourages growth and development. If you have a passion for delivering exceptional customer service and are looking for a challenging role, please submit your application.
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