Luxurious Hotel Reservation Specialist

4 days ago


Singapore SHANGRI-LA HOTEL LIMITED Full time

About Shangri-La Hotel, Singapore

We are a heart-warming family that shares something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family.

We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, we offer a tranquil, sophisticated urban retreat whether travelling for business or leisure.

We feature 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

Salary Estimate: SGD $35,000 - SGD $45,000 per annum

Job Description:

We are looking for a Luxurious Hotel Reservation Specialist to join our team at Shangri-La Hotel Limited. This role is responsible for handling reservations inquiries via phone, email, and online platforms.

You will provide information about room availability, rates, and packages to potential guests, assist guests in making reservations, modifications, or cancellations, and ensure accurate and timely entry of reservation data into the booking system.

Key Responsibilities:

  • Handle reservations inquiries and provide information on room availability, rates, and packages
  • Assist guests in making reservations, modifications, or cancellations
  • Ensure accurate and timely entry of reservation data into the booking system
  • Provide excellent customer service to enhance guest satisfaction

Requirements:

  • Previous experience in a similar role within the hospitality industry is preferred
  • Strong communication skills, both verbal and written
  • Exceptional customer service and interpersonal skills

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A fun and dynamic work environment

About You:

  • You have previous experience in a similar role within the hospitality industry
  • You possess strong communication skills, both verbal and written
  • You have exceptional customer service and interpersonal skills


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