Luxury Hotel Experience Manager
1 day ago
We are seeking an experienced Guest Relations Executive to join our team at Capella Hotel, Singapore. This role is responsible for delivering exceptional guest experiences, ensuring seamless interactions and memorable stays.
The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to work independently with minimal supervision. A minimum of 2 years' experience in a luxury hotel setting is required, preferably in a similar role.
About UsCapella Hotel, Singapore offers a unique blend of luxury, comfort, and personalized service. Our guests enjoy unparalleled access to exclusive amenities and tailored experiences, creating unforgettable memories.
Key Responsibilities:- Concierge services including arranging transportation, reservations, and special requests.
- Collecting guest preferences and expediting all requests in a congenial manner.
- Maintaining confidentiality of guest information and pertinent hotel data.
- Analyzing and resolving problems while exercising good judgment.
- Diploma in Hospitality Management or equivalent.
- Minimum 2 years' experience in a luxury brand hotel.
- Excellent judgment, attention to detail, and ability to handle confidential information.
- Excellent communication skills.
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