Luxury Guest Experience Ambassador
4 days ago
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
About the RoleThe Guest Relations Executive is an essential part of the Front Office Team. Welcoming guests to the property, providing an exceptional guest experience at check-in, during the guest's stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.
Key Responsibilities:- Welcome guests upon arrival and departure according to Four Seasons' standards and procedures.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events, etc.
- Responds to all guest requests in an accurate and timely manner.
- Resolves guest complaints, and finds opportunities to recognize and personalize the service experience for all guests.
- Diploma in Hospitality or its equivalent
- One (1) year of relevant experience within Four Seasons (or a top luxury group) is considered an asset
- Good organisational skills, ability to prioritize workload and handle pressure
- Pleasant disposition with strong interpersonal and communication skills
- Knowledge of Opera System would be an added advantage
- Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences
- Career growth opportunities
- Unique strong culture
- Best-in-industry training
- Complimentary stays at Four Seasons properties (based on availability), with discounted meals
- Paid holidays/vacation
- Dental and medical/life insurance
- Employee service awards/Birthday Gift
- Annual employee party/social and sporting events
This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including overnight shifts, weekends, and public holidays.
What We OfferA competitive salary of SGD $45,000 - SGD $60,000 per annum, depending on experience, plus benefits and opportunities for career growth and development.
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