Luxury Guest Experience Ambassador

2 days ago


Singapore THE SINGAPORE RESORT & SPA Full time

The Singapore Resort & Spa seeks a highly skilled Guest Relations Executive to join our team in delivering exceptional guest experiences.

About the Role:

This is an exciting opportunity for a motivated and results-driven individual to work in a luxurious environment and contribute to the success of our hotel. The successful candidate will possess excellent communication and interpersonal skills, with a passion for providing personalized service to guests.

Key Responsibilities:
  • Sales Management:
    • Provide quality service to guests by responding to their requests promptly and efficiently during check-in, check-out, and throughout their stay.
    • Utilize sound product knowledge and selling skills to promote hotel facilities and maximize sales.
    • Maintain strict security procedures, including accounting and room key management.
  • Front Office Duties:
    • Ensure a smooth and timely check-in/out process for all guests.
    • Follow up on guest requests and ensure they are met efficiently.
    • Provide accurate and in-depth information to guests upon request.
Requirements:
  • A diploma in Tourism/Hospitality Management or equivalent.
  • Minimum 1 year of experience in a similar capacity with a proven track record.
  • Excellent reading, writing, and oral proficiency in English language.
  • Proficient in MS Excel, Word, and PowerPoint.

We offer a competitive salary of SGD $45,000 - $55,000 per annum, depending on experience. If you have a passion for delivering exceptional guest experiences and are committed to excellence, please apply. A Passion for Excellence, Essence of Pleasure, and Spirit of Openness drive our brand values, which we embody in every interaction with our guests. Our ideal candidate shares these values and can thrive in a fast-paced luxury environment.



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