Luxury Hotel Ambassador

2 days ago


Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time

Artyzen Singapore, a modern interpretation of luxury lifestyle, seeks an experienced Luxury Hotel Ambassador to promote exceptional guest experiences.

About the Role:

We are seeking a dynamic and service-oriented individual to join our Guest Services team as a Luxury Hotel Ambassador. As a key ambassador for Artyzen Singapore, you will be responsible for delivering personalized and attentive service to our guests, ensuring their stay is memorable and exceeds their expectations.

Key Responsibilities:

  • Promote a helpful and professional image to guests and provide full cooperation where necessary
  • Efficiently perform all duties in the Guest Services Department, assisting the team as needed
  • Ensure guests receive personal, attentive, and caring service, addressing any complaints promptly and courteously
  • Be conversant with hotel services and facilities, providing recommendations and information to guests
  • Anticipate guest needs and offer related services and suggestions
  • Find opportunities to surprise and delight guests, creating memorable moments
  • Build small talk with guests during every interaction to engage and build rapport
  • Coordinate, process, and distribute incoming reservations during off-hours, handle telephone inquiries, and provide information services for the hotel
  • Be flexible and adapt to rotating within different positions within Guest Services or other departments as needed
  • Optimize revenue through timely and accurate bookings

Requirements:

  • Vocational studies related to hotel and tourism management with at least 1 year of experience in front office or guest-facing roles
  • Preference for candidates with front office experience in established or luxury/upscale hotels
  • Service-oriented, detail-focused, and observant
  • Excellent oral and written communication skills
  • Good command of English language, both written and spoken
  • Adaptable and outgoing, with excellent interpersonal skills
  • Ability to work under pressure and be flexible

Earn a Competitive Salary:

We offer a competitive salary range of SGD $3,500 - $4,200 per month, depending on experience, to attract and retain top talent in the hospitality industry.



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