Luxury Guest Experience Lead
6 days ago
Location: Raffles Sentosa Singapore
About the Role:The Luxury Guest Experience Lead will be responsible for collaborating with the Butler team to deliver exceptional guest experiences, ensuring seamless and delightful stays for our guests.
This role involves working closely with the Butler team, other departments, and external service providers to meet guests' needs and requests. The Luxury Guest Experience Lead will also supervise and coach the Guest Experience team, conduct performance reviews, and provide on-the-job training.
The ideal candidate will have a strong background in hospitality, excellent communication and interpersonal skills, and the ability to work independently and take initiative.
About You:To succeed in this role, you should have a Diploma in Hospitality or equivalent, minimum 5 years of relevant hospitality experience, and strong human relations and influencing skills.
You should also possess strong time management skills, be creative and resourceful, understand the needs of international luxury travellers, and have knowledge of the local hospitality market.
A competitive salary of SGD $60,000 - SGD $80,000 per annum is offered for this role, depending on experience.
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