Key Performance Manager, Luxury Hotel Reservations
3 days ago
**Job Summary:**
We are seeking an exceptional Key Performance Manager to lead our luxury hotel reservations team at Capella Singapore.
**About the Role:**
The successful candidate will provide top-notch customer service to guests and hotels, while also supporting the training needs of the department and managing its performance.
**Key Responsibilities:
- Deliver outstanding responses to guest inquiries, anticipating and recognizing individual needs
- Provide information on hotel facilities, services, airline partnerships, local attractions, and directions
- Efficiently process in-room dining food orders and input data into computer systems
- Communicate relevant guest information to designated departments or personnel
- Promote hotel marketing programs and enhance overall guest experience
- Coach team members to improve service performance and contribute to a positive work environment
**Hotel Reservations:
- Process reservations through various channels, including email, telephone, central reservation systems, sales/catering offices, and travel agents
- Prepare confirmation letters and promptly process cancellations and modifications
- Monitor advance deposits and prepayment on reservations and enter room sales bookings in a timely manner
**Team Management:
- Oversee departmental performance to ensure efficient guest query resolution and effective request handling
**Requirements:
- Minimum Diploma in Hotel Management or equivalent qualification
- At least 5 years of supervisory experience in a similar role at a luxury hotel
- Familiarity with hotel property management systems and knowledge of revenue management concepts
**Estimated Salary Range: SGD 8,000 - SGD 12,000 per month (dependent on experience)
We offer a competitive salary and benefits package to attract top talent. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, please submit your application.
-
Capella Hotel Singapore Assistant Manager
3 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeExceptional Customer Service ProfessionalThe Assistant Manager, Capella Connects & Reservations at Capella Hotel, Singapore provides guests, hotels, and fellow team members with top-notch customer service during call reservation processes. This role requires exceptional communication and interpersonal skills to deliver memorable experiences.The ideal...
-
Assistant Manager, Capella Connects
3 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeRoles & ResponsibilitiesPosition OverviewThe Assistant Manager, Capella Connects & Reservations provides guests, hotels, and fellow team members with exceptional customer service during call reservation process. The individual also supports the training needs of the department and manage department’s performance.The RoleCall Center Operations Provide...
-
Hotel Reservation Specialist
3 days ago
Singapore The Standard Hotel Full timeAbout The Standard HotelWe are seeking a skilled Hotel Reservation Specialist to join our team at The Standard Hotel.Salary: $45,000 - $60,000 per yearJob Description:Responsibilities:Manage and process incoming calls, emails, and online booking requests to ensure accurate entry of reservation details into the property management system.Deliver exceptional...
-
Reservations Operations Manager
3 days ago
Singapore Ascott International Management Pte Ltd Full time**Company Overview**Ascott International Management Pte Ltd is a renowned hospitality company that operates a portfolio of luxury serviced residences and hotels worldwide. Our commitment to delivering exceptional guest experiences has earned us a reputation as a leader in the industry.**Salary**We offer an attractive salary package, estimated to be around...
-
Reservation Sales Officer
2 months ago
Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full timeRoles & ResponsibilitiesJOB SUMMARY Respond quickly and efficiently to all reservations-related requests made by prospective hotel guests, corporate bookers, travel agents and co-workers. Promotes room sales through phone contacts and maintains a good relationship with business contacts. Assist the Reservations Manager to ensure the smooth operation of the...
-
Hotel reservation sales executive
2 weeks ago
Singapore THE FULLERTON HOTEL Full timeThe Reservations Sales Executive is responsible for handling incoming calls from potential guests and travel agents, closing sales, and ensuring consistent revenue by effectively managing room bookings. This role involves providing booking recommendations, administering reservation requests, and ensuring accurate confirmation of all reservations. Duties and...
-
Reservations Executive
2 months ago
Singapore MANDAI RESORTS PTE. LTD. Full timeRoles & ResponsibilitiesMain Duties and ResponsibilitiesAs the Reservations Executive for the Resort, you will be managing the room bookings and ensure that our guests have an exceptional experience from their initial reservation till the end of their stay in our Resorts.The Reservations Executive plays an important role in processing reservations...
-
Hotel Reservation Executive
3 weeks ago
Singapore THE FULLERTON BAY HOTEL Full timeRoles & ResponsibilitiesThe Reservations Sales Executive is responsible for handling incoming calls from potential guests and travel agents, closing sales, and ensuring consistent revenue by effectively managing room bookings. This role involves providing booking recommendations, administering reservation requests, and ensuring accurate confirmation of all...
-
Reservation and Call Center Executive
7 months ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeRoles & ResponsibilitiesPosition OverviewThe Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.The Role Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Communicate pertinent guest information to designated...
-
Raffles Hotel Singapore
3 weeks ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeRoles & ResponsibilitiesThe Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.Primary ResponsibilitiesDelivers Friendly and Professional Service Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are...
-
Hotel Reservations Coordinator
3 weeks ago
Singapore LIBERTE HR SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesLiberte HR Services Pte. Ltd. is seeking a skilled Reservations Executive to join our team. The ideal candidate will have a passion for delivering exceptional guest experiences and a focus on driving hotel success.Responsibilities:Process and update reservations accurately and promptly to ensure smooth operations within the...
-
Hotel Operations Manager
3 weeks ago
Singapore Capella Singapore Full timeJob Title: Assistant Manager, Capella ConnectsAt Capella Singapore, we are seeking a skilled and experienced professional to fill the role of Assistant Manager, Capella Connects. This position is responsible for providing exceptional customer service to our guests, hotels, and fellow team members during the call reservation process.Key...
-
Hotel Reservation Specialist
3 days ago
Singapore Marina Bay Sands Full timeMarina Bay Sands Hotel Reservations ExecutiveJob Overview:We are seeking a highly skilled and customer-focused Hotel Reservations Executive to join our team at Marina Bay Sands. As a key member of our reservations department, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel stays.Key Responsibilities:Plan and...
-
Hotel Reservations Coordinator
3 days ago
Singapore Marina Bay Sands Full timeJob OverviewWe are seeking a highly skilled and customer-centric Hotel Reservations Executive to join our team at Marina Bay Sands. As a key member of our reservations team, you will be responsible for delivering exceptional guest experiences and providing personalized solutions to meet their needs.Key ResponsibilitiesReservation Management: Assist guests...
-
Luxury Hotel Operations Manager
3 days ago
Singapore Accor Full timeAbout the RoleWe are seeking a highly skilled Luxury Hotel Operations Manager to join our team at Raffles Hotel Singapore. This is an exciting opportunity for a seasoned professional with experience in managing luxury hotels and resorts.Job SummaryThe successful candidate will be responsible for ensuring the smooth operation of the hotel's public areas,...
-
Key Decision Maker for Hotel Reservations
3 days ago
Singapore Capella Hotels and Resorts Full timeJob SummaryWe are seeking a highly skilled and experienced Key Decision Maker to join our team at Capella Hotels and Resorts. In this role, you will be responsible for providing exceptional customer service to guests throughout the reservation process.About YouAs a Key Decision Maker, you will work closely with the Manager, Capella Connects, and the Front...
-
Manager, capella connects
1 day ago
Singapore Capella Full timePosition OverviewThe Assistant Manager, Capella Connects & Reservations provides guests, hotels, and fellow team members with exceptional customer service during the call reservation process. The individual also supports the training needs of the department and manages the department's performance.The RoleCall Center OperationsProvide responses while...
-
Reservation Officer
3 weeks ago
Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full timeRoles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...
-
Reservation Officer
1 week ago
Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full timeRoles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...
-
Hotel Reservation Sales Specialist
3 days ago
Singapore Marriott International Full timeJob SummaryWe are seeking a skilled and detail-oriented Hotel Reservation Sales Specialist to join our team at Marriott International. As a key member of our reservations department, you will be responsible for handling hotel room sales and ensuring the smooth operation of our reservation process.About the JobProcess and follow up on all FIT and group...