Key Performance Manager, Luxury Hotel Reservations

3 days ago


Singapore Capella Singapore Full time

**Job Summary:**

We are seeking an exceptional Key Performance Manager to lead our luxury hotel reservations team at Capella Singapore.

**About the Role:**

The successful candidate will provide top-notch customer service to guests and hotels, while also supporting the training needs of the department and managing its performance.

**Key Responsibilities:

  • Deliver outstanding responses to guest inquiries, anticipating and recognizing individual needs
  • Provide information on hotel facilities, services, airline partnerships, local attractions, and directions
  • Efficiently process in-room dining food orders and input data into computer systems
  • Communicate relevant guest information to designated departments or personnel
  • Promote hotel marketing programs and enhance overall guest experience
  • Coach team members to improve service performance and contribute to a positive work environment

**Hotel Reservations:

  • Process reservations through various channels, including email, telephone, central reservation systems, sales/catering offices, and travel agents
  • Prepare confirmation letters and promptly process cancellations and modifications
  • Monitor advance deposits and prepayment on reservations and enter room sales bookings in a timely manner

**Team Management:

  • Oversee departmental performance to ensure efficient guest query resolution and effective request handling

**Requirements:

  1. Minimum Diploma in Hotel Management or equivalent qualification
  2. At least 5 years of supervisory experience in a similar role at a luxury hotel
  3. Familiarity with hotel property management systems and knowledge of revenue management concepts

**Estimated Salary Range: SGD 8,000 - SGD 12,000 per month (dependent on experience)

We offer a competitive salary and benefits package to attract top talent. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, please submit your application.



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