Hotel Operations Manager

3 weeks ago


Singapore Capella Singapore Full time

Job Title: Assistant Manager, Capella Connects

At Capella Singapore, we are seeking a skilled and experienced professional to fill the role of Assistant Manager, Capella Connects. This position is responsible for providing exceptional customer service to our guests, hotels, and fellow team members during the call reservation process.

Key Responsibilities:

  • Customer Service: Provide timely and accurate responses to guest inquiries, recognizing individual needs and anticipating their requirements.
  • Call Center Operations: Manage call center operations, ensuring seamless communication between guests, hotels, and team members.
  • Reservations: Process reservations by email, telephone, central reservation systems, or referrals from sales/catering offices, hotels, or travel agents.
  • Performance Management: Monitor team performance, ensuring compliance with property standards and procedures for reservation operations.

Requirements:

  • Education: Minimum Diploma in Hotel Management or equivalent.
  • Experience: Minimum 5 years of supervisory experience in a similar capacity at a luxury hotel.
  • Skills: Knowledge of hotel property management systems, extranets, and central reservations systems.

Talent Profile:

  1. Strategic Thinker: Ability to think strategically, anticipating guest needs and recognizing opportunities for improvement.
  2. Effective Communicator: Excellent communication skills, with the ability to communicate effectively with guests, hotels, and team members.
  3. Results-Oriented: Proven track record of achieving results, with a strong focus on customer satisfaction and team performance.

What We Offer:

  • Competitive Salary: A competitive salary package, reflecting your skills and experience.
  • Professional Development: Opportunities for professional growth and development, with a focus on career advancement.
  • Collaborative Environment: A collaborative and dynamic work environment, with a strong focus on teamwork and customer satisfaction.


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