Hotel Communication Coordinator

3 days ago


Singapore The Standard Hotel Full time
Job Description

We are seeking a highly skilled Hotel Communication Coordinator to join our team at The Standard Hotel.

About the Role

This is a fantastic opportunity for someone who enjoys providing exceptional customer service and has excellent communication skills. As a Hotel Communication Coordinator, you will be responsible for handling incoming and outgoing calls, responding to guest inquiries, and ensuring that all guests have a memorable stay with us.

Key Responsibilities
  • Answering incoming calls in a prompt and friendly manner
  • Directing calls to guest rooms, colleagues, or departments through the switchboard system
  • Receiving and delivering guest messages
  • Logging wake-up call requests and performing wake-up call services
  • Providing information about hotel services to guests
  • Understanding telephone operator board or PBX switchboard operations
  • Taking action during emergency calls, including bomb threats, health, safety, and fire situations
  • Assisting with reporting telephone equipment or service complaints and problems
  • Maintaining high standards of telephone etiquette
  • Keeping records of calls placed and received by all departments for future references
  • Updating directory information on the front office software
  • Following up on pending tasks from colleagues and managers
  • Responding quickly to hotel communication channels
Requirements
  • Prior experience in a call centre setting or hotel environment
  • Experience with opera system
  • Outstanding communication and interpersonal skills
  • Service-oriented with attention to detail
  • Excellent reading, writing, and oral proficiency in English language
  • Ability to work flexible schedules, including days, evenings, nights, and holidays
Salary

The estimated salary for this role is $45,000 - $55,000 per year, depending on location and experience.



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