Hotel Communication Coordinator
3 days ago
We are seeking a highly skilled Hotel Communication Coordinator to join our team at The Standard Hotel.
About the RoleThis is a fantastic opportunity for someone who enjoys providing exceptional customer service and has excellent communication skills. As a Hotel Communication Coordinator, you will be responsible for handling incoming and outgoing calls, responding to guest inquiries, and ensuring that all guests have a memorable stay with us.
Key Responsibilities- Answering incoming calls in a prompt and friendly manner
- Directing calls to guest rooms, colleagues, or departments through the switchboard system
- Receiving and delivering guest messages
- Logging wake-up call requests and performing wake-up call services
- Providing information about hotel services to guests
- Understanding telephone operator board or PBX switchboard operations
- Taking action during emergency calls, including bomb threats, health, safety, and fire situations
- Assisting with reporting telephone equipment or service complaints and problems
- Maintaining high standards of telephone etiquette
- Keeping records of calls placed and received by all departments for future references
- Updating directory information on the front office software
- Following up on pending tasks from colleagues and managers
- Responding quickly to hotel communication channels
- Prior experience in a call centre setting or hotel environment
- Experience with opera system
- Outstanding communication and interpersonal skills
- Service-oriented with attention to detail
- Excellent reading, writing, and oral proficiency in English language
- Ability to work flexible schedules, including days, evenings, nights, and holidays
The estimated salary for this role is $45,000 - $55,000 per year, depending on location and experience.
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