Assistant Hotel Manager

4 months ago

Singapore HOTEL NUVE PTE. LTD. Full time
Roles & Responsibilities

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.


Duties and Responsibilities:

Operations

· Improving on operations procedures.

· Managing a team of staff under various departments.

· Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.

· Checking all emails and OTA messages are being replied promptly within a day.

· Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.

· Checking no outstanding payments for in-house and check out guests.

· Ensuring accuracy of daily reports.

· Providing training to new joiners.

· Covering shift when necessary.

· Checking and monitor of inventory level.

· Sourcing of new supplier and reviewing existing suppliers and operators.

Customer Service

· Following up that all guest’s special request prior to check in and arrange accordingly.

· Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.

· Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.

· Bringing up online review ratings.

Reports

· Checking of daily shift reports and submit to Operation Manager/ General Manager for month end reporting.

· Preparing and tally daily credit card statement from daily shift report and submit to Operation Manager/ General Manager for month end reporting.

· Preparing and consolidate monthly petty cash report and submit to Operation Manager/ General Manager for month end reporting.

· Checking of cancellation and no-show reports for every month end to make sure that it is correctly reported and charged for all OTAs.

· Tabulating month end staff rostering and incentives.

Housekeeping and Maintenance

· Checking of guest rooms before guest arrival.

· Ensuring good communication between Housekeeping and Front desk Department.

· Setting up schedule for internal room care, internal maintenance of guest rooms and external maintenance.

· Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

Revenue Management

· Increasing ADR.

· Managing hotel room rates and allotments.

· Knowing OTAs and hotel rates and promotions.

· Managing hotel expenses.

· Hitting monthly hotel revenue target.

· Assisting in collections of any outstanding payments.


Job Holder’s specifications

· Possesses a Degree or Diploma in Hospitality or equivalent.

· Has at least 3 years of experience on managerial role or at least 6 years of front desk experience.

· Must possess integrity and drive.

· Proficient in Microsoft Office Applications.

· Must be highly independent and resourceful.

· Possess good communication and leadership skills.

· Able to correspond in writing with customers, suppliers and internal staff.

· Able to withstand work pressure and guests’ demands.




Tell employers what skills you have

Front Office
Revenue Management
Management Skills
Microsoft Office
Social Media
Housekeeping
Inventory
Arranging
Property
Pressure
Writing
Communication Skills
Customer Service
Hotel Management
Sourcing
Service Delivery
Hospitality

  • Assistant Hotel Manager

    4 weeks ago

    Singapore AMRISE HOTEL PTE LTD Full time

    Job Title: Assistant Hotel Manager ($3000-$4000)Job Location: Bugis Job Purpose: The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards of service,...

  • Assistant Hotel Manager

    1 week ago

    Singapore AMRISE HOTEL PTE LTD Full time

    Roles & ResponsibilitiesJob Title: Assistant Hotel Manager ($3000-$4000)Job Location: BugisJob Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards...

  • Assistant Hotel Manager

    4 weeks ago

    Singapore AMRISE HOTEL PTE LTD Full time

    Roles & ResponsibilitiesJob Title: Assistant Hotel Manager ($3000-$4000)Job Location: BugisJob Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards...

  • Assistant Hotel Manager

    4 weeks ago

    Singapore AMRISE HOTEL DICKSON PTE. LTD. Full time

    Job Title: Assistant Hotel Manager ($3000-$4000)Job Purpose: The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards of service, operational efficiency, and...

  • Assistant Hotel Manager

    2 weeks ago

    Singapore AMRISE HOTEL DICKSON PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Assistant Hotel Manager ($3000-$4000)Job Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards of service,...

  • Assistant Hotel Manager

    4 weeks ago

    Singapore AMRISE HOTEL DICKSON PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Assistant Hotel Manager ($3000-$4000)Job Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards of service,...

  • Assistant Hotel Manager

    2 weeks ago

    Singapore A HOTEL BUGIS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Assistant Hotel Manager ($3000-$4000)Job Location: BugisJob Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards...

  • Assistant Hotel Manager

    4 weeks ago

    Singapore A HOTEL BUGIS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Assistant Hotel Manager ($3000-$4000)Job Location: BugisJob Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards...

  • Assistant Hotel Manager

    1 week ago

    Singapore A HOTEL DESKER PTE. LTD. Full time

    Roles & ResponsibilitiesJob Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards of service, operational efficiency, and profitability. The Assistant...

  • Assistant Hotel Manager

    4 weeks ago

    Singapore A HOTEL DESKER PTE. LTD. Full time

    Roles & ResponsibilitiesJob Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards of service, operational efficiency, and profitability. The Assistant...

  • Director of Revenue Management

    2 weeks ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & ResponsibilitiesReporting to the General Manager, the Director of Revenue Management is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.OVERALL OBJECTIVES Drive Market Share and Revenue Performance...

  • Director of Revenue Management

    4 weeks ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & ResponsibilitiesReporting to the General Manager, the Director of Revenue Management is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.OVERALL OBJECTIVES Drive Market Share and Revenue Performance...

  • Hotel Operations Manager

    3 weeks ago

    Singapore A HOTEL DESKER PTE. LTD. Full time

    Assistant Hotel ManagerAn exceptional opportunity has arisen for a highly motivated and experienced Assistant Hotel Manager to join A HOTEL DESKER PTE. LTD.We are offering a competitive salary of SGD 60,000 - 80,000 per annum, commensurate with experience.About the RoleThe Assistant Hotel Manager plays a crucial role in supporting the Hotel Manager in...

  • Hotel Operations Manager

    3 weeks ago

    Singapore HOTEL ROYAL LIMITED Full time

    Job SummaryWe are seeking a skilled Hotel Front Office Executive to join our team at HOTEL ROYAL LIMITED.The ideal candidate will have excellent customer service skills, experience in the hospitality industry, and a strong ability to work independently.ResponsibilitiesSupervise front desk staff to ensure smooth operationsProvide exceptional guest...

  • Hotel Accommodation Assistant

    3 weeks ago

    Singapore HOTEL YAN PTE. LTD. Full time

    Job Summary:We are seeking a diligent and detail-oriented Hotel Accommodation Assistant to join our team at HOTEL YAN PTE. LTD.The successful candidate will be responsible for ensuring the cleanliness and comfort of our guests' rooms, providing excellent customer service, and maintaining high standards of housekeeping.This is an excellent opportunity for...

  • Hotel Operations Manager

    4 weeks ago

    Singapore AMRISE HOTEL PTE LTD Full time

    Job OverviewThe Assistant Hotel Manager is a key member of the hotel's management team, responsible for overseeing daily operations and ensuring exceptional guest experiences.Key Responsibilities:Operational Management:Assist in managing Front Office, Housekeeping, and Maintenance departments to maintain high standards of service and operational...

  • Revenue Management Strategist

    3 weeks ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Company OverviewThe Capitol Hotel Manager PTE. LTD. is a leading hospitality company with a commitment to excellence in revenue management.

  • Hotel Operations Manager

    4 weeks ago

    Singapore HOTEL ROYAL LIMITED Full time

    **Job Title:** Hotel Operations Manager**Job Summary:The ideal candidate will have a Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.At least 2-3 years of experience in the same capacity in the Hotel industry is required.**Responsibilities:Key ResponsibilitiesSupervise the Guest Service Agent, Communications...

  • Hotel Operations Manager

    4 weeks ago

    Singapore AMRISE HOTEL DICKSON PTE. LTD. Full time

    About AMRISE HOTEL DICKSON PTE. LTD.AMRISE HOTEL DICKSON PTE. LTD. is a renowned hospitality provider, dedicated to delivering exceptional guest experiences and maintaining high standards of service, operational efficiency, and profitability.We are currently seeking an experienced Assistant Hotel Manager to join our team in overseeing the overall operations...

  • Assistant Manager, Banquet Operation

    2 weeks ago

    Singapore NSK HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesPrimary Responsibilities: To assist in the supervision during Banquet functions set-up, service and cleaning after the functions. To ensure all employees (including part-time employees and F&B tenant) are trained according to the established standards and conduct on-the-job training when needed Providing excellent service to all...