Hotel Operations Manager
4 days ago
**Job Title:** Hotel Operations Manager
**Job Summary:
- The ideal candidate will have a Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.
- At least 2-3 years of experience in the same capacity in the Hotel industry is required.
**Responsibilities:
Key Responsibilities- Supervise the Guest Service Agent, Communications Officers, Cashiers and Bellman to ensure smooth running of the Front Desk.
- Provide excellent guest services to all guests making their enquiries at the Front Office counters.
- Evaluate employee performance regularly to improve productivity.
- Maintain accurate records of room availability and manage inventory effectively.
- Foster strong relationships with guests by ensuring timely assistance during check-in and check-out procedures.
- Work closely with the management team to implement new policies and procedures for enhanced customer satisfaction.
- Contribute to staff development programs to promote teamwork and collaboration.
**Requirements:
Key Requirements- Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.
- At least 2-3 years of experience in the same capacity in the Hotel industry.
- Excellent communication and interpersonal skills are essential for this role.
**Salary Range:
$45,000 - $65,000 per annum based on qualifications and experience.
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