Hotel Operations Manager

4 days ago


Singapore HOTEL ROYAL LIMITED Full time

**Job Title:** Hotel Operations Manager

**Job Summary:

  • The ideal candidate will have a Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.
  • At least 2-3 years of experience in the same capacity in the Hotel industry is required.

**Responsibilities:

Key Responsibilities
  • Supervise the Guest Service Agent, Communications Officers, Cashiers and Bellman to ensure smooth running of the Front Desk.
  • Provide excellent guest services to all guests making their enquiries at the Front Office counters.
  • Evaluate employee performance regularly to improve productivity.
  • Maintain accurate records of room availability and manage inventory effectively.
  • Foster strong relationships with guests by ensuring timely assistance during check-in and check-out procedures.
  • Work closely with the management team to implement new policies and procedures for enhanced customer satisfaction.
  • Contribute to staff development programs to promote teamwork and collaboration.

**Requirements:

Key Requirements
  • Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.
  • At least 2-3 years of experience in the same capacity in the Hotel industry.
  • Excellent communication and interpersonal skills are essential for this role.

**Salary Range:

$45,000 - $65,000 per annum based on qualifications and experience.



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