Hotel Operations Manager

2 days ago


Singapore HOTEL ROYAL LIMITED Full time
Job Title: Hotel Operations Manager

Estimated Salary: $60,000 - $80,000 per year

About the Role

We are seeking an experienced and skilled Front Office Manager to lead our team at HOTEL ROYAL LIMITED. As a key member of our management team, you will be responsible for ensuring seamless operations and delivering exceptional guest experiences.

Responsibilities
  • Staff Management: Plan, monitor, and control staff movement, including annual leave, public holidays, medical leave, and rest days.
  • Talent Acquisition: Conduct interviews for front office positions and ensure that the best candidates are hired.
  • Training and Development: Design and develop training programs to upgrade the skills of front office staff and improve their performance.
  • Communication: Ensure regular on-going communication with employees to create awareness of guest expectations.
  • Collaboration: Attend daily morning briefings and monthly meetings with Senior Management to discuss hotel operations and make informed decisions.
  • Financial Management: Authorize room rate changes, paid-outs, room allowances, and cash advances according to established room rates.
  • Inventory Management: Evaluate room availability during peak periods to maximize occupancy.
  • Quality Assurance: Update policies and procedures to improve the overall efficiency of front office operations.
Requirements
  • Education: Degree in Hospitality and Tourism Management.
  • Experience: At least five (5) years of relevant working experience and exposure in a similar position in the hospitality industry.
  • Certifications: Certified as a Trainer able to design, develop, and implement training programs for front office staff.
  • Skills: Excellent communication and interpersonal skills, strong leadership abilities, and ability to work independently and as part of a team.

This is a challenging yet rewarding role that requires a highly motivated and organized individual who can lead our front office team to deliver exceptional results.



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