Hotel Reservations Coordinator

4 days ago


Singapore Marina Bay Sands Full time
Job Overview

We are seeking a highly skilled and customer-centric Hotel Reservations Executive to join our team at Marina Bay Sands. As a key member of our reservations team, you will be responsible for delivering exceptional guest experiences and providing personalized solutions to meet their needs.

Key Responsibilities
  • Reservation Management: Assist guests with planning and booking reservations for Integrated Resort products and services, ensuring seamless execution and timely follow-up.
  • Guest Relationship Building: Understand guests' needs and preferences, providing tailored recommendations and solutions to enhance their stay experience.
  • Communication and Collaboration: Maintain open communication channels with internal teams, responding promptly to inquiries and resolving issues in a professional manner.
  • Service Recovery: Handle first-level complaints with a positive disposition, utilizing problem-solving skills to resolve issues efficiently.
Requirements and Qualifications
  • Experience: Proven track record as a hotel reservation agent, concierge, or customer service professional is an advantage.
  • Language Skills: Proficient in English; multilingualism is strongly preferred.
  • Interpersonal Skills: Excellent communication skills, both verbal and written, with a polite, confident, and patient demeanor.
  • Candidate Profile: Customer-centric attitude, ability to work under pressure, and compose in handling complaints and emergencies.
Work Environment

Marina Bay Sands offers a dynamic and collaborative work environment, where employees are encouraged to grow and develop their skills. As a Hotel Reservations Executive, you will have the opportunity to work with a diverse team, contribute to achieving individual and team KPIs, and support other responsibilities as assigned.

Compensation and Benefits

We offer a competitive salary range of SGD 45,000 - SGD 60,000 per annum, depending on experience, plus benefits including medical insurance, paid time off, and opportunities for professional growth and development.



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