Hotel Reservation Consultant

3 hours ago


Singapore Accor Full time

Company Overview: Sofitel Singapore City Centre, an iconic hotel part of a mixed-use development at Tanjong Pagar Centre.

Sofitel Singapore City Centre offers chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

About the Role:
  • We are seeking a Hotel Reservation Consultant to handle telephone enquiries, accept reservations, and input them into the system.
  • The ideal candidate will report directly to the Assistant Reservations Manager and be well-versed in Resavison and Vouch.
  • This role requires close collaboration with Front Office and Sales & Marketing teams to provide lead advice and constant feedback concerning enquiries and firm reservations.
  • The successful candidate will maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
  • They will provide efficient and courteous telephone service to guests and callers to uphold the service standards of Sofitel.
  • This includes ensuring that all information relating to a reservation is keyed correctly into the system and is of the highest accuracy with errors kept to an absolute minimum.
  • The consultant will also offer appropriate room types, price inclusions, upsell, and handle price objections.
  • Responsibilities include ensuring daily tasks are completed diligently and taking note of the reservation status to sell available rooms.
  • Additional duties include being well-informed in all F&B Promotions, taking In-Room Dining Orders, and actively upselling and cross-selling.
  • The consultant will also take restaurant reservations and other enquiries via phone or emails and monitor delivery of promises and orders that come through Vouch and HotSos.
Requirements:
  • Candidates must project a professional image at all times through personal presentation and interpersonal skills.
  • They should desire and have the ability to train and develop ambassadors.
  • Awareness of industry trends is essential.
  • Initiating contacts and establishing rapport easily is crucial for this role.
  • The ideal candidate should assert their point of view directly yet tactfully.
  • Organizing time and work efficiently is key to success in this position.
  • Excellent numeracy, verbal, and written communication skills are required.
  • Candidates should have the ability and willingness to undertake further development.
  • Maintaining an effective outlet for stress is important.
  • Working weekends and public holidays as part of the job role is expected.
Salary: The estimated annual salary for this role is SGD 45,000 - 60,000 depending on experience.

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