Accor Hotel Reservations Manager

2 weeks ago


Singapore Accor Full time

Are you a hospitality professional seeking a challenging role that requires exceptional leadership and organizational skills? We are currently looking for an experienced Reservation Supervisor to join our team at Accor.

About the Role:

The successful candidate will be responsible for managing the daily operations of the Reservations Department, ensuring seamless communication with guests and internal stakeholders, and contributing to the overall profitability of the hotel. This role requires a strong understanding of hotel operations, excellent interpersonal skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Daily Operations Management: Oversee the daily activities of the Reservations Department, including responding to guest inquiries, processing bookings, and resolving issues in a timely and professional manner.
  • Team Leadership: Provide guidance and support to junior team members, fostering a positive and inclusive work environment that encourages growth and development.
  • Revenue Strategies: Collaborate with the Revenue Team to implement effective revenue strategies, ensuring optimal occupancy levels and maximizing room sales.
  • Guest Experience: Ensure that all guests receive exceptional service, maintaining a high level of satisfaction and loyalty through personalized interactions and prompt issue resolution.
  • Operational Efficiency: Identify areas for improvement and implement process changes to enhance operational efficiency, reduce costs, and increase productivity.
  • Reporting and Analysis: Generate regular reports on departmental performance, providing actionable insights to inform business decisions and drive strategic growth.

Requirements:

  • Bachelor's Degree or Diploma in Hospitality Management
  • Minimum 2 years of experience in hotel reservations or a related field
  • Strong knowledge of Microsoft Windows applications and Opera PMS (an advantage)
  • Excellent verbal and written communication skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable individual with a proven track record of success
  • Ability to work cohesively as part of a team and adapt to changing priorities

About Accor:

Accor is a global hospitality leader committed to delivering exceptional experiences for our guests and employees alike. As a member of our team, you'll enjoy a dynamic and supportive work environment, opportunities for professional growth and development, and access to cutting-edge technology and tools.

Salary Range:

$60,000 - $80,000 per annum, depending on experience



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