Client Decisioning Lead

Roles & Responsibilities

JOB SUMMARY

• We are seeking a highly skilled individual to fill the role of Pega CDH (Customer Decision Hub) Client Decisioning SME. The ideal candidate will have extensive expertise in leveraging Pega's Customer Decision Hub platform to drive personalized customer experiences and optimize business outcomes.

Responsibilities:

• Serve as the primary point of contact for all aspects of Pega CDH client decisioning.
• Leverage predictive analytics, machine learning, and data-driven decisioning techniques to design and optimize decisioning strategies.
• Configure and optimize decisioning strategies, predictive models, and business rules to enhance customer experiences and drive business value.
• Demonstrate strong experience in Pega's Customer Decision Hub and how components such as Offer Management, Predictive Analytics, Interaction History are used to create the next best action decision strategies and drive Real-time Decisioning.
• Actively support bank's decisioning strategy development and implementation within Pega CDH to drive personalized customer experiences and maximize business outcomes.
• Support bank's vision of fully automating data insights, utilizing advanced analytics, machine learning, and artificial intelligence to generate actionable recommendations
• Collaborate closely with cross-functional teams to understand business objectives and translate them into effective decisioning strategies.
• Partner with product, technology, program management, and other stakeholders to prioritize and plan roadmap items.
• Identify opportunities to improve productivity and quality.
• Provide guidance and expertise to stakeholders on best practices for utilizing Pega CDH for decisioning purposes.
• Stay updated on industry trends and advancements in decision management technologies, and incorporate relevant innovations into decisioning strategies.
• Conduct training sessions and workshops to empower internal teams on utilizing Pega CDH effectively for decisioning needs.

Strategy

• Actively support bank's decisioning strategy development and implementation within Pega CDH to drive personalized customer experiences and maximize business outcomes.

Business

• Serve as the primary point of contact for all aspects of Pega CDH client decisioning.
• Leverage predictive analytics, machine learning, and data-driven decisioning techniques to design and optimize decisioning strategies.
• Configure and optimize decisioning strategies, predictive models, and business rules to enhance customer experiences and drive business value.
• Demonstrate strong experience in Pega's Customer Decision Hub and how components such as Offer Management, Predictive Analytics, Interaction History are used to create the next best action decision strategies and drive Real-time Decisioning.
• Actively support bank's decisioning strategy development and implementation within Pega CDH to drive personalized customer experiences and maximize business outcomes.
• Support bank's vision of fully automating data insights, utilizing advanced analytics, machine learning, and artificial intelligence to generate actionable recommendations
• Collaborate closely with cross-functional teams to understand business objectives and translate them into effective decisioning strategies.
• Partner with product, technology, program management, and other stakeholders to prioritize and plan roadmap items.
• Identify opportunities to improve productivity and quality.
• Provide guidance and expertise to stakeholders on best practices for utilizing Pega CDH for decisioning purposes.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Head of Group Digital and Teams
• Head of Group Data & Analytics and Teams
• Group Digital Banking Management Team
• Group SC Design Team
• Country Product and Segment Heads and Teams
• Country Digital Banking Heads and Teams
• Country Marketing Heads and Teams
• Country Retail Analytics and Teams
• L&C, OR, FCC, GIS, SCM
• TTO: Build & Engineering Team

Other Responsibilities

• Embed Here for good and Group's brand and values in Singapore / WRB / DS&D; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• Bachelor's degree in Computer Science, Information Technology, or related field. Advanced degree preferred.
• Pega certification in Decisioning (CPDC or equivalent) is required.
• 7+ years of proven experience working with Pega CDH in a decisioning capacity, with a strong understanding of decisioning concepts, strategies, and implementation.
• Proficiency in configuring and optimizing decisioning components of Pega CDH to achieve desired business outcomes.
• Solid understanding of predictive analytics, machine learning, and data-driven decisioning techniques.
• Experience in data analysis and management
• Should possess ability to see the big picture of business, ODE, CDH and understand emerging trends, challenge status quo, and set achievable goals
• Led or participated in large scale data and business transformation projects
• Ability to easily digest and interpret business priorities and objectives in a fast-paced environment.
• Innovative, quick to adapt and eager to keep pace with the emerging technologies.
• Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
• Excellent time management skills and ability to work on concurrent assignments with different priorities.
• Excellent communication and collaboration skills, with the ability to effectively convey concepts to different stakeholders.
• Prior experience in financial services or other regulated industries
• Experience with other MarTech tools like Adobe Analytics, Adobe Campaign, Adobe Target, CDP (any, optional) is preferred
• Experience in Data Visualization and Reporting is preferred

Role Specific Technical Competencies

• Organizational Governance
• Banking experience
• Digital Marketing Channels
• Business Acumen
• Business Analytics
• Key Performance Indicators

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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