Current jobs related to Service Desk Agent - Singapore - RAPSYS TECHNOLOGIES PTE. LTD.

  • IT Service Desk Agent

    1 week ago

    Singapore AVENSYS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service...

  • Service Desk Agent

    1 week ago

    Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: Educational Institute near Upp Changi MRT StationWorking Hours: Monday to Friday: 8:00 AM to 6:00 PM 1 or 2 Saturdays per month: 8:30 AM to 1:00 PM (depending on rotation)Salary: Up to $2800 (subject to qualifications and relevant experience)Scope of Services: Provide 1st Level Technical Support to users via phone, remote...

  • Service Desk Agent

    1 week ago

    Singapore ALPHAEUS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the job: Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions Furnish and submit timely updates to...

  • Door Service Agent

    2 months ago

    Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARYBeing the first impression of all guests at the Driveway, the Door Service Agent shall assist guests at the Hotel’s Forecourt. Co-ordinate with the Bell Service Agents in loading and unloading of the guest’s luggage from their cars / taxi but primarily to open their doors and offer parking spaces when appropriate....

  • IT Service Desk Operator

    1 week ago

    Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full time

    Roles & Responsibilities 2 years of working experience in service desk, helpdesk or any IT support with some networking. Diagnose and resolve technical issues related to hardware, software, and network connectivity remotely. (Level 1 support) Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely...

  • Service Desk Analyst

    1 week ago

    Singapore ENGGSOL PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.Responsibilities: Monitor enterprise IT networks and server systems Act as a single point of...

  • Customer service agent

    1 week ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.Ensure proper documentation, notification,...

  • Service Desk Lead

    1 week ago

    Singapore ALPHAEUS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities: Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction. Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes. Monitor service levels and performance...

  • Service Desk Engineer

    1 week ago

    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesJob description: Be the point of contact for service desk. Provide 1st and 2nd level support to troubleshoot IT issues. Provide assistance & support to IT Projects. Assist in the daily running of data center and server management. Assist in procurement, document control, asset tracking & administration.Requirements: 2 - 5 years...

  • Front Desk Receptionist

    1 week ago

    Singapore COM CAREERS INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesThe ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.The goal is to make guests and visitors feel comfortable and valued while on our...

  • Asia Service Desk and Deskside Operations Manager

    3 days ago

    Singapore Applied Materials Full time

    About the Role:The Asia Service Desk and Deskside Operations Manager will be responsible for managing the service desk and deskside support in Asia countries, including China, Japan, Korea, South East Asia, and Taiwan. This role will oversee the centralized service desk center and distributed on-site deskside operations, ensuring compliance with the Master...

  • IT Service Desk Analyst

    1 week ago

    Singapore ALTRAD SERVICES SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Overview As the IT Service Desk Analyst you will work across multiple information systems which focus on business systems, where you will also support with the implementation of new systems across the organisation and help maintain and evolve our existing systems though resolving routine ICT service requests and issues. As the...

  • Service Desk Engineer

    1 week ago

    Singapore ITCAN PTE. LIMITED Full time

    Roles & ResponsibilitiesCandidates Open for Shift can applyBrief Job Description Position SummaryThe 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner)Key Responsibilities & Results1 Provide First Call Resolution (FCR) technical support...

  • IT Service Desk Support Specialist

    3 days ago

    Singapore Singtel Full time

    We are looking for a skilled and resourceful IT Service Desk Support Specialist to join our team at NCS.The ideal candidate will have a passion for delivering exceptional customer experiences and possess a strong understanding of technology administration.The IT Service Desk Support Specialist will be responsible for providing first-call resolution technical...

  • Front Desk

    2 months ago

    Singapore DOWN FOR MORE PTE. LTD. Full time

    Roles & ResponsibilitiesThe Job in a NutshellThe Down For More (DFM) Full Time (FT) Front Desk Staff will be responsible for the inner workings of their studio, including but not limited to; all facets of Customer Service Management, presentation of the physical studio space, and Management of the Online and Offline Operations.The FT Front Desk Staff will be...

  • Service Desk Engineer

    1 week ago

    Singapore COMBUILDER PTE LTD Full time

    Roles & ResponsibilitiesJob Description:As a Service Desk Engineer with knowledge in endpoint management, you will be the first point of contact for IT support within the organization, providing technical assistance to users while ensuring the smooth operation of endpoint devices such as desktops, laptops, and mobile devices. You will troubleshoot issues,...

  • Customer Service Agent

    1 week ago

    Singapore PARLOUR GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesWe are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications and escalate complaints across a number of communication channels. Todo well on this role, you need to be able to remain calm when customers are frustrated and well versed with computers and...

  • Customer Service Agent

    1 week ago

    Singapore XDEL SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesAs a Customer Service Agent, you are the voice of the organisation, providing customers with a positive first impression. You are to uphold the professionalism when assisting customers in order taking and tracking of deliveries, as well as handling feedback and complaints.You will be working with various departments to ensure...

  • Airline Customer Service Agent

    1 week ago

    Singapore JJ CONSULTING SERVICES Full time

    Roles & Responsibilities​Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.Airline Customer Service AgentResponsibilitiesYou play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers...

  • L1 Service Desk

    1 week ago

    Singapore ALPHAEUS PTE. LTD. Full time

    Roles & ResponsibilitiesSUMMARY:The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received Responsibilities: Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly Perform first level troubleshooting on all...

Service Desk Agent

2 months ago

Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Requirement

1. Local candidates preferred

2. Min Diploma in IT related fields

3. Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered.

4. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.


POSITION SUMMARY:

- The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)


KEY RESPONSIBILITIES AND RESULTS:

  • Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2ndlevel resolver groups as per work instructions.
  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
  • Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
  • Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Working Hours:

  1. Staggered 8.5hr on weekday, between 8am to 8pm.
  2. Need to rotate to cover alt Sat(4hr, between 8am to 6pm), OT will be paid if time-off cannot be arranged.

Tell employers what skills you have

Outlook
Service Desk Management
Troubleshooting
Microsoft Office
Hardware
Ticketing
Active Directory
IT-Service desk
Administration
Service Level
Logging
Windows OS
Service Desk
Operating Systems
Windows
Mobile Devices
ITIL
Incident Management
Technical Support