Call Center officer

Roles & ResponsibilitiesJob Responsibilities & Duties· Deliver personalized service over the telephone to customers in call centre on products, accounts, and services enquiries in an effective and efficient manner.· Ability to understand customers’ needs and provide appropriate solutions and attention· Identify cross-sell opportunities during customer...

Roles & ResponsibilitiesJob Description:As a Call Center Representative, you will be the first point of contact for our customers, providing them with assistance, information, and support. Your responsibilities will include: Handling inbound and outbound calls in a timely and professional manner. Addressing customer inquiries, concerns, and complaints with...

Job Description:As a Call Center Representative, you will be the first point of contact for our customers, providing them with assistance, information, and support. Your responsibilities will include:Handling inbound and outbound calls in a timely and professional manner.Addressing customer inquiries, concerns, and complaints with empathy and...

Job Description:Manage day-to-day call center operation of logistics/e-commerce businessEnsure smooth running of daily processes to meet service commitment levelAssists with taking agents' calls if they can't handle the workloadOversee and drive team to achieving related KPIs and overall performanceEnsure that all agents are working effectively and follow...

We are looking for a highly motivated individual with call centre experienceAdecco is partnering our client, a leading bankThe Talent:Minimum GCE O-Level graduates with 1-2 years of call center experience.Able to commit to 44 hours per week (5.5 days of work)Job DescriptionProvide first call resolution to users who called into our hotline which is public...

Responsibilities :Answering help desk telephones and email, and responding to basic customer inquiriesAssisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issuesAbility to resolver/refer complex technical problems through defined escalation processIdentify, evaluate and priorities customer's...

ResponsibilityManage daily operations of the centre Supervise call agents and take care of the scheduling of roster Prepare department reports and statistics submission Handle customer feedbacks and complaints Conduct staff training Conduct regular staff performance review and audit checks Participate in improvement projects RequirementMinimum Diploma in any...

ResponsibilityAttend to enquiries, primarily incoming calls through the hotline or other channels such as emailUnderstand customer's needs and answers to their queriesEnsure proper recording of conversation with customer in the call centre systemMeet/exceed all individual and team key performance indicators (KPI) set by the managementOther ad hoc duties as...

Roles & ResponsibilitiesWe are seeking a dedicated Call Centre Officer to be the friendly voice our customers rely on. Join us and be a part of a team that values dedication and excellent service. Job Responsibilities: To attend to customers’ phone enquiries and calls deployment. To provide service reservations. To coordinate breakdown site services for...

Roles & ResponsibilitiesJob Responsibilities: Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily Depending on the projects assigned, candidates may...

. Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.. Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.. Coordinate and liaise with relevant stakeholders to ensure issues/queries are...

1. Answering incoming calls and making outbound calls to customers. 2. Manage incoming emails. 3. Provide Live-Chat support. 4. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. 5. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level...

Roles & ResponsibilitiesPosition OverviewThe Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.The Role Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Communicate pertinent guest information to designated...

Roles & Responsibilities* Basic Salary & Allowance* AWS & Performance Bonus* Medical, Dental & Insurance BenefitsRESPONSIBILITIES: To receive and make inbound & outbound calls from/ to customers. To perform job order taking/ entry, related to vehicle breakdown. To accurately capture and submit job order via GPS/CAD system. To assign jobs and monitor job...

Roles & Responsibilities 2 years Quality auditing experience in a call center environment Has a clear understanding of Call Center’s quality framework and methodology. Excellent interpersonal and communication skills. The job requires Multilingual skills –Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing)...

Roles & Responsibilities EMAIL ID : Interested candidates, please email your resume to mike.ramos@nttdata.comRole: Call Center Officer - 12 months Renewable contractLocation : Changi or Jurong East (location can be chosen)Benefits: Renewable contract (Performance-based) Medical Insurance Coverage Leave credits Performance Bonus Rotating Shift Schedule ...

2 years Quality auditing experience in a call center environmentHas a clear understanding of Call Center's quality framework and methodology.Excellent interpersonal and communication skills.The job requires Multilingual skills -Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing) as the candidate needs to...

Roles & ResponsibilitiesOur Client in singapore is currently looking for a Centre manager for their Enrichment Center. As an centre manager, you will be responsible for ensuring the smooth day-to-day operations of the center.Key Responsibilities: Front Desk Management:Greet students, parents, and instructors in a professional and friendly manner.Handle...

Orchard Surgery Center is looking for a dedicated full time housekeeping/cleaner.We are located in Orchard, Paragon.Responsibilities:- Perform daily cleaning and sanitizing of waiting areas, office, restrooms, and public spaces within the facility.- Topping up of scrub suits and patient's gowns.- Follow strict infection control protocols, including the use...

Manage incoming customer phone calls.Schedule service or repair appointments for customers.Support service advisors with call center issues.Proactively reach out to customers via phone to remind them of upcoming service appointments and suggest scheduling.Respond to incoming emails from myAudiworld regarding customers' service appointments.Conduct follow-up...