Call Center Representative

Roles & ResponsibilitiesJob Description:As a Call Center Representative, you will be the first point of contact for our customers, providing them with assistance, information, and support. Your responsibilities will include: Handling inbound and outbound calls in a timely and professional manner. Addressing customer inquiries, concerns, and complaints with...

Roles & ResponsibilitiesJob Responsibilities & Duties· Deliver personalized service over the telephone to customers in call centre on products, accounts, and services enquiries in an effective and efficient manner.· Ability to understand customers’ needs and provide appropriate solutions and attention· Identify cross-sell opportunities during customer...

Job Description:Manage day-to-day call center operation of logistics/e-commerce businessEnsure smooth running of daily processes to meet service commitment levelAssists with taking agents' calls if they can't handle the workloadOversee and drive team to achieving related KPIs and overall performanceEnsure that all agents are working effectively and follow...

We are looking for a highly motivated individual with call centre experienceAdecco is partnering our client, a leading bankThe Talent:Minimum GCE O-Level graduates with 1-2 years of call center experience.Able to commit to 44 hours per week (5.5 days of work)Job DescriptionProvide first call resolution to users who called into our hotline which is public...

Responsibilities :Answering help desk telephones and email, and responding to basic customer inquiriesAssisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issuesAbility to resolver/refer complex technical problems through defined escalation processIdentify, evaluate and priorities customer's...

Roles & ResponsibilitiesTo consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery•To ensure accuracy and compliant for all customers’ requests•To successfully cross-buy the Bank’s products and services•To successfully migrate customers to Bank’s digital platform by understanding customers’...

ResponsibilityManage daily operations of the centre Supervise call agents and take care of the scheduling of roster Prepare department reports and statistics submission Handle customer feedbacks and complaints Conduct staff training Conduct regular staff performance review and audit checks Participate in improvement projects RequirementMinimum Diploma in any...

ResponsibilityAttend to enquiries, primarily incoming calls through the hotline or other channels such as emailUnderstand customer's needs and answers to their queriesEnsure proper recording of conversation with customer in the call centre systemMeet/exceed all individual and team key performance indicators (KPI) set by the managementOther ad hoc duties as...

1. Answering incoming calls and making outbound calls to customers. 2. Manage incoming emails. 3. Provide Live-Chat support. 4. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. 5. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level...

Roles & ResponsibilitiesJob Responsibilities: Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily Depending on the projects assigned, candidates may...

Roles & Responsibilities 2 years Quality auditing experience in a call center environment Has a clear understanding of Call Center’s quality framework and methodology. Excellent interpersonal and communication skills. The job requires Multilingual skills –Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing)...

2 years Quality auditing experience in a call center environmentHas a clear understanding of Call Center's quality framework and methodology.Excellent interpersonal and communication skills.The job requires Multilingual skills -Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing) as the candidate needs to...

. Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.. Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.. Coordinate and liaise with relevant stakeholders to ensure issues/queries are...

Job location: Jalan Buroh12 months contract with 1 month of completion bonusCompany Transport at multiple MRT stations5 day work week (Monday-Friday, 8.30am-5.30pm)No shift workJob summaryHandle sales orders, customer and client enquiries/complaints.Provide high service levels to the respective customers and clients.General responsibilitiesFollow and adhere...

Job location: Jalan Buroh12 months contract with 1 month of completion bonusCompany Transport at multiple MRT stations5 day work week (Monday-Friday, 8.30am-5.30pm)No shift workJob summaryHandle sales orders, customer and client enquiries/complaints.Provide high service levels to the respective customers and clients.General responsibilitiesFollow and adhere...

Roles & ResponsibilitiesPosition OverviewThe Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.The Role Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Communicate pertinent guest information to designated...

Roles & ResponsibilitiesWe are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!Responsibilities: Handle inbound / outbound...

Roles & ResponsibilitiesShift RoleGovernment related industryResponsibilities:1.) Interact with internal & external customers to answer customers queries.2.) Maintaining a positive, empathetic, and professional attitude toward customers.3.) Responding promptly to customer inquiries on general and transactional enquiries4.) Communicating with customers...

Roles & ResponsibilitiesJOB DESCRIPTION· Handle incoming calls from customers regarding inquiries, orders, complaints, and general assistance· Maintain a professional and courteous manner at all times, ensuring a positive customer experience· Identify customer needs and recommend appropriate products or services to meet their requirements· Accurately...

Roles & ResponsibilitiesResponsibilities: Reports to the team lead and contact centre manager Assist in the documentation of operational procedures Respond promptly to and record details of customer enquiries Handle and resolve issues raised by customers and record details of actions taken Escalate requests and unresolved issues to...