Call quality Analyst

2 years Quality auditing experience in a call center environmentHas a clear understanding of Call Center's quality framework and methodology.Excellent interpersonal and communication skills.The job requires Multilingual skills -Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing) as the candidate needs to...

Responsibilities. Analyze call center data to generate valuable insights to predict customer trends.. Track key quality metrics for improvement strategies.. Monitor KPIs, track quality metrics and provide regular analytics reports to upper management.. Make recommendations on process and policy improvements from reports. Review agents' conversations across...

JOB LOCATION: SINGAPORE JOB TITLE: QUALITY ASSURANCE ANALYST Job Description: Role Purpose: The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC. Ideal candidates will need to be proficient in both Customer Service and Sales...

Job Description: Dow Jones is looking for a Quality Analyst to join our Due Diligence team responsible for the creation of high-quality reports on companies and/or individuals using a combination of publicly-available sources and proprietary databases. As a Quality Analyst, you will review, proofread and edit bespoke reports to ensure they meet the...

Role PurposeThe Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC.Ideal candidates will need to be proficient in both Customer Service and Sales environments as well as have a good understanding of the APAC market nuances in the...

PharmEng Technology has been providing quality services to leading manufacturers of healthcare and pharmaceutical products since 1997. Our specialists hold expertise in Commissioning & Qualification, Validation, Quality Systems, Regulatory Affairs, Engineering, and Training to ensure that our clients can keep on providing the world with their cost-effective...

Roles & ResponsibilitiesPharmEng Technology has been providing quality services to leading manufacturers of healthcare and pharmaceutical products since 1997. Our specialists hold expertise in Commissioning & Qualification, Validation, Quality Systems, Regulatory Affairs, Engineering, and Training to ensure that our clients can keep on providing the world...

Have an eye for detail and like to ensure product quality Come join our team as a QC Lab Analyst if you enjoy quality control and laboratory analysis.Job DescriptionPerforming various laboratory tests: routine or non-standardMonitoring product quality compliance, from identifying OOS, deviations and quality issuesAssisting in maintaining laboratory...

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!Responsibilities:Handle inbound / outbound calls, emails, and chats...

The Business Quality Manager is a subject-matter expert (SME) in Business Quality Improvement and its mission is to support the Quality in operations, monitor Business KPI's and reduce service defects, non-added value tasks, always looking for improvements opportunities in the projects under her/his umbrella. He is responsible to provide added value to the...

Roles & ResponsibilitiesWe are hiring for an experienced, self-driven professional who will play a key role in managing the Institutional Equities distribution clientele network.Job Responsibilities:Work with Senior sales people to do the following:· Cultivate strong relationships with institutional equity fund managers, banks, insurance companies, AIFs,...

Salary Range: $3500$4500JOB TITLE: PROJECT ENGINEER / CO-ORDINATORRESPONSIBILITIES:. Co-ordinate with Other Project Engineers/Clients & Site Supervisors at projects' sites, on progress of schedule and work done. Supervise and Inspect jobs done (Quality & Quantity) at projects' sites.. Base on Site Supervisors' requisition, Send materials list to Purchasing...

We are hiring for an experienced, self-driven professional who will play a key role in managing the Institutional Equities distribution clientele network.Job Responsibilities:Work with Senior sales people to do the following:. Cultivate strong relationships with institutional equity fund managers, banks, insurance companies, AIFs, PMS, and hedge funds.. Day...

Roles & ResponsibilitiesJob Description & Requirements: The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC. The person will be responsible for producing a high-level of market and quality insights, in collaboration with the...

As the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth's call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You will be involved in...

Quality Assurance on AML and Corporate Compliance Understand AML, Compliance and regulatory controls in each dept and requirements of applicable regulations and policies Assist to create quality assurance programs in line with Compliance and AML action plans and internal policies Review and update QA programs periodically and upon changes to laws and...

Quality Assurance on AML and Corporate Compliance Understand AML, Compliance and regulatory controls in each dept and requirements of applicable regulations and policies Assist to create quality assurance programs in line with Compliance and AML action plans and internal policies Review and update QA programs periodically and upon changes to laws and...

Roles & ResponsibilitiesJob Discription: Call to remind customers of over-due accounts on behalf of our clients from the Major Banks, Major Telcos and Commercial Clients Arrange payment and follow-up on the over-due account Update and maintain the credit collection system Any other ad-hoc duties assignedCommission-based and fixed salary positions...

Job Description & Requirements: The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC. The person will be responsible for producing a high-level of market and quality insights, in collaboration with the respective Call Center's...

Roles & ResponsibilitiesAs a Call Centre Agent, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.A little taste of your day-to-dayEvery day is different, but you’ll mostly be: Handle all internal and external guest enquiries promptly with minimal delay,...