Call Center Quality Analyst

2 years Quality auditing experience in a call center environmentHas a clear understanding of Call Center's quality framework and methodology.Excellent interpersonal and communication skills.The job requires Multilingual skills -Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing) as the candidate needs to...

JOB LOCATION: SINGAPORE JOB TITLE: QUALITY ASSURANCE ANALYST Job Description: Role Purpose: The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC. Ideal candidates will need to be proficient in both Customer Service and Sales...

Job Description:Manage day-to-day call center operation of logistics/e-commerce businessEnsure smooth running of daily processes to meet service commitment levelAssists with taking agents' calls if they can't handle the workloadOversee and drive team to achieving related KPIs and overall performanceEnsure that all agents are working effectively and follow...

Roles & ResponsibilitiesTo consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery•To ensure accuracy and compliant for all customers’ requests•To successfully cross-buy the Bank’s products and services•To successfully migrate customers to Bank’s digital platform by understanding customers’...

We are looking for a highly motivated individual with call centre experienceAdecco is partnering our client, a leading bankThe Talent:Minimum GCE O-Level graduates with 1-2 years of call center experience.Able to commit to 44 hours per week (5.5 days of work)Job DescriptionProvide first call resolution to users who called into our hotline which is public...

Responsibilities :Answering help desk telephones and email, and responding to basic customer inquiriesAssisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issuesAbility to resolver/refer complex technical problems through defined escalation processIdentify, evaluate and priorities customer's...

Roles & ResponsibilitiesDescription Job location: Jalan Buroh 12 months contract with 1 month of completion bonus Company Transport at multiple MRT stations 5 day work week (Monday-Friday, 8.30am-5.30pm) No shift work DKSH is a certified Great Place to Work!Job summary Handle sales orders, customer and client enquiries/complaints. Provide high...

The mission of the Call Center Manager (CCM) is to meet and exceed our client's expectations through a strong and consistent day-to-day communication with the Client and effective coordination with internal teams to achieve client deliverables. By building a long-term partnership with all clients, the Head of Business will identify opportunities for growth...

ResponsibilityManage daily operations of the centre Supervise call agents and take care of the scheduling of roster Prepare department reports and statistics submission Handle customer feedbacks and complaints Conduct staff training Conduct regular staff performance review and audit checks Participate in improvement projects RequirementMinimum Diploma in any...

Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),within Service Levels and to deliver pleasant Customer ExperiencesFollow-up on all outstanding incidents/casesLogged all calls reported into the case management systemMaintains and accurately update customer's enquiry, problem and...

ResponsibilityAttend to enquiries, primarily incoming calls through the hotline or other channels such as emailUnderstand customer's needs and answers to their queriesEnsure proper recording of conversation with customer in the call centre systemMeet/exceed all individual and team key performance indicators (KPI) set by the managementOther ad hoc duties as...

Role PurposeThe Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC.Ideal candidates will need to be proficient in both Customer Service and Sales environments as well as have a good understanding of the APAC market nuances in the...

SummaryThis position will assist in technical and contractual quality assurance on behalf of the client to ensure the leased Colocation Data Center is compliant to country, regional, global compliance, and technical standards. The role inputs into project management/governance, operations, and capacity management.The role includes responsibility for the...

Roles & ResponsibilitiesJob Description & Requirements: The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC. The person will be responsible for producing a high-level of market and quality insights, in collaboration with the...

Behavior Therapists/Technicians at ABC Center are at the forefront of helping unlock the potential of children with autism. The Assistant Behavior Therapist/Technician is the entry level position, which implements the child's ABA (Applied BehaviorAnalysis) therapy/learning program, under the supervision of our Lead Technician, and using the overall...

Behavior Therapists/Technicians at ABC Center are at the forefront of helping unlock the potential of children with autism. The Assistant Behavior Therapist/Technician is the entry level position, which implements the child's ABA (Applied BehaviorAnalysis) therapy/learning program, under the supervision of our Lead Technician, and using the overall...

Job Description & Requirements: The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC. The person will be responsible for producing a high-level of market and quality insights, in collaboration with the respective Call Center's...

Roles & ResponsibilitiesJob Industry:Market Research1. JOB DESCRIPTIONTele Agent (Audit) (Non sales related) Job Description & Requirements:Roles & ResponsibilitiesThis position does research related to the aduit and compliance SOP required for each calls. Manage key events, and adminstrative matters relating to clearing the audit. You will be expose to...

Job Industry:Market Research1. JOB DESCRIPTIONTele Agent (Audit) (Non sales related) Job Description & Requirements:Roles & ResponsibilitiesThis position does research related to the aduit and compliance SOP required for each calls. Manage key events, and adminstrative matters relating to clearing the audit. You will be expose to various aspects of a project...

Job Title: Operations and Call Center ExecutiveLocation: Singapore Job Type: Full-TimeJob Description:We are seeking a motivated and detail-oriented Operations and Call Center Executive to join our dynamic team at UGKS LIMOUSINE. This role is crucial for ensuring the smooth operation of our airport transfer limousine services and providing exceptional...