Call Center Supervisor

Roles & ResponsibilitiesDescription Job location: Jalan Buroh 12 months contract with 1 month of completion bonus Company Transport at multiple MRT stations 5 day work week (Monday-Friday, 8.30am-5.30pm) No shift work DKSH is a certified Great Place to Work!Job summary Handle sales orders, customer and client enquiries/complaints. Provide high...

ResponsibilityAttend to enquiries, primarily incoming calls through the hotline or other channels such as emailUnderstand customer's needs and answers to their queriesEnsure proper recording of conversation with customer in the call centre systemMeet/exceed all individual and team key performance indicators (KPI) set by the managementOther ad hoc duties as...

Job Description:Manage day-to-day call center operation of logistics/e-commerce businessEnsure smooth running of daily processes to meet service commitment levelAssists with taking agents' calls if they can't handle the workloadOversee and drive team to achieving related KPIs and overall performanceEnsure that all agents are working effectively and follow...

We are looking for a highly motivated individual with call centre experienceAdecco is partnering our client, a leading bankThe Talent:Minimum GCE O-Level graduates with 1-2 years of call center experience.Able to commit to 44 hours per week (5.5 days of work)Job DescriptionProvide first call resolution to users who called into our hotline which is public...

Responsibilities :Answering help desk telephones and email, and responding to basic customer inquiriesAssisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issuesAbility to resolver/refer complex technical problems through defined escalation processIdentify, evaluate and priorities customer's...

Roles & ResponsibilitiesTo consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery•To ensure accuracy and compliant for all customers’ requests•To successfully cross-buy the Bank’s products and services•To successfully migrate customers to Bank’s digital platform by understanding customers’...

Responsibilities. Analyze call center data to generate valuable insights to predict customer trends.. Track key quality metrics for improvement strategies.. Monitor KPIs, track quality metrics and provide regular analytics reports to upper management.. Make recommendations on process and policy improvements from reports. Review agents' conversations across...

Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),within Service Levels and to deliver pleasant Customer ExperiencesFollow-up on all outstanding incidents/casesLogged all calls reported into the case management systemMaintains and accurately update customer's enquiry, problem and...

DescriptionJob location: Jalan Buroh12 months contract with 1 month of completion bonusCompany Transport at multiple MRT stations5 day work week (Monday-Friday, 8.30am-5.30pm)No shift workDKSH is a certified Great Place to Work!Job summaryHandle sales orders, customer and client enquiries/complaints.Provide high service levels to the respective customers and...

The mission of the Call Center Manager (CCM) is to meet and exceed our client's expectations through a strong and consistent day-to-day communication with the Client and effective coordination with internal teams to achieve client deliverables. By building a long-term partnership with all clients, the Head of Business will identify opportunities for growth...

As a Call Centre Supervisor, you'll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.A little taste of your day-to-dayEvery day is different, but you'll mostly be:Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct...

Roles & ResponsibilitiesJob Industry:Market Research1. JOB DESCRIPTIONTele Agent (Audit) (Non sales related) Job Description & Requirements:Roles & ResponsibilitiesThis position does research related to the aduit and compliance SOP required for each calls. Manage key events, and adminstrative matters relating to clearing the audit. You will be expose to...

Job Industry:Market Research1. JOB DESCRIPTIONTele Agent (Audit) (Non sales related) Job Description & Requirements:Roles & ResponsibilitiesThis position does research related to the aduit and compliance SOP required for each calls. Manage key events, and adminstrative matters relating to clearing the audit. You will be expose to various aspects of a project...

Job Title: Operations and Call Center ExecutiveLocation: Singapore Job Type: Full-TimeJob Description:We are seeking a motivated and detail-oriented Operations and Call Center Executive to join our dynamic team at UGKS LIMOUSINE. This role is crucial for ensuring the smooth operation of our airport transfer limousine services and providing exceptional...

2 years Quality auditing experience in a call center environmentHas a clear understanding of Call Center's quality framework and methodology.Excellent interpersonal and communication skills.The job requires Multilingual skills -Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing) as the candidate needs to...

. Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.. Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.. Coordinate and liaise with relevant stakeholders to ensure issues/queries are...

SummaryThis position will assist in technical and contractual quality assurance on behalf of the client to ensure the leased Colocation Data Center is compliant to country, regional, global compliance, and technical standards. The role inputs into project management/governance, operations, and capacity management.The role includes responsibility for the...

JOB PURPOSEThe HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving inquiries, managing home assessments, monitoring of call center...

Roles & Responsibilities Responsible for call requests, call handling and coordination work. Customer service excellence Responsible for update and feedback to users Monitor and update the system File all documentation & record Any other tasks as assigned Job Requirements: Minimum GCE O Levels Able to communicate & write English 2 Years of...

Roles & ResponsibilitiesJOB DESCRIPTION· Handle incoming calls from customers regarding inquiries, orders, complaints, and general assistance· Maintain a professional and courteous manner at all times, ensuring a positive customer experience· Identify customer needs and recommend appropriate products or services to meet their requirements· Accurately...