Call Consultant
4 weeks ago
JOB DESCRIPTION
· Handle incoming calls from customers regarding inquiries, orders, complaints, and general assistance
· Maintain a professional and courteous manner at all times, ensuring a positive customer experience
· Identify customer needs and recommend appropriate products or services to meet their requirements
· Accurately record customer information, inquiries, and transactions in the company's CRM (Customer Relationship Management) system
· Prepare and maintain call logs, reports, and documentation as required by management
· Share feedback and insights with management to continuously improve customer service and sales strategies
JOB REQUIREMENTS
· Diploma and above
· Previous experience in customer service, sales, or call center roles preferred
· Excellent communication and interpersonal skills
· Strong listening and problem-solving abilities
EA Reg. Number: R21100629
EA License Number: 22C1278
Tell employers what skills you have
CRM
Sales
Troubleshooting
Customer Experience
Interpersonal Skills
Customer Information
Customer Relationship Management
Customerfocused
Adaptability
Business Services
Time Management
Customer Service
Decision Making
Call Center
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