Call Center Representative

Job Description:As a Call Center Representative, you will be the first point of contact for our customers, providing them with assistance, information, and support. Your responsibilities will include:Handling inbound and outbound calls in a timely and professional manner.Addressing customer inquiries, concerns, and complaints with empathy and...

Roles & ResponsibilitiesJob Responsibilities & Duties· Deliver personalized service over the telephone to customers in call centre on products, accounts, and services enquiries in an effective and efficient manner.· Ability to understand customers’ needs and provide appropriate solutions and attention· Identify cross-sell opportunities during customer...

Job Description:Manage day-to-day call center operation of logistics/e-commerce businessEnsure smooth running of daily processes to meet service commitment levelAssists with taking agents' calls if they can't handle the workloadOversee and drive team to achieving related KPIs and overall performanceEnsure that all agents are working effectively and follow...

We are looking for a highly motivated individual with call centre experienceAdecco is partnering our client, a leading bankThe Talent:Minimum GCE O-Level graduates with 1-2 years of call center experience.Able to commit to 44 hours per week (5.5 days of work)Job DescriptionProvide first call resolution to users who called into our hotline which is public...

Responsibilities :Answering help desk telephones and email, and responding to basic customer inquiriesAssisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issuesAbility to resolver/refer complex technical problems through defined escalation processIdentify, evaluate and priorities customer's...

Roles & ResponsibilitiesTo consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery•To ensure accuracy and compliant for all customers’ requests•To successfully cross-buy the Bank’s products and services•To successfully migrate customers to Bank’s digital platform by understanding customers’...

ResponsibilityManage daily operations of the centre Supervise call agents and take care of the scheduling of roster Prepare department reports and statistics submission Handle customer feedbacks and complaints Conduct staff training Conduct regular staff performance review and audit checks Participate in improvement projects RequirementMinimum Diploma in any...

ResponsibilityAttend to enquiries, primarily incoming calls through the hotline or other channels such as emailUnderstand customer's needs and answers to their queriesEnsure proper recording of conversation with customer in the call centre systemMeet/exceed all individual and team key performance indicators (KPI) set by the managementOther ad hoc duties as...

Temp Customer Service (Call Center)Ubi Mon-Fri 8.30am – 5.15pm Immediate to 15 Aug $2500 • Maintain good knowledge of products and services in order to understand customers’ needs • Respond to incoming requests for services, claims, new product enquiries and promotions• Prompt follow-up on scheduled outbound calls on missing information and bounced...

Temp Customer Service (Call Center)Ubi Mon-Fri 8.30am – 5.15pm Immediate to 15 Aug $2500 • Maintain good knowledge of products and services in order to understand customers’ needs • Respond to incoming requests for services, claims, new product enquiries and promotions• Prompt follow-up on scheduled outbound calls on missing information and bounced...

Roles & Responsibilities Manage incoming customer phone calls. Schedule service or repair appointments for customers. Support service advisors with call center issues. Proactively reach out to customers via phone to remind them of upcoming service appointments and suggest scheduling. Respond to incoming emails from myAudiworld regarding customers'...

1. Answering incoming calls and making outbound calls to customers. 2. Manage incoming emails. 3. Provide Live-Chat support. 4. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. 5. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level...

Roles & ResponsibilitiesJob Responsibilities: Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily Depending on the projects assigned, candidates may...

Roles & Responsibilities* 5 days work week* Shift job (1st shift: 6am - 3.30pm, 2nd shift: 11am - 8.30pm)* Basic + Flexi Allowance + AWS + VB* Location: Expo MRT (walking distance from MRT station)* UK MNC company* Permanent roleOur client is a UK MNC company who providing healthcare and security service to various industryResponsibilities: Manage cases in...

Roles & Responsibilities 2 years Quality auditing experience in a call center environment Has a clear understanding of Call Center’s quality framework and methodology. Excellent interpersonal and communication skills. The job requires Multilingual skills –Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing)...

Roles & Responsibilities MNC Company Basic $2200 - $2800 + Allowances + Incentives Excellent Welfare and Benefits + Career progression Working location: Clementi 12 Hours ShiftJob Responsibilities: To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner To monitor and respond to alarm signals...

Roles & Responsibilities MNC Company Salary $2500 - $3000 + Allowances + Incentives Excellent Welfare and Benefits + Career progression Working location: Clementi 12 Hours ShiftJob Responsibilities: To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner To monitor and respond to alarm signals...

Roles & Responsibilities To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner. To monitor and respond to alarm signals within service level targets. To attend to customers’ inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring...

2 years Quality auditing experience in a call center environmentHas a clear understanding of Call Center's quality framework and methodology.Excellent interpersonal and communication skills.The job requires Multilingual skills -Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing) as the candidate needs to...

Job location: Jalan Buroh12 months contract with 1 month of completion bonusCompany Transport at multiple MRT stations5 day work week (Monday-Friday, 8.30am-5.30pm)No shift workJob summaryHandle sales orders, customer and client enquiries/complaints.Provide high service levels to the respective customers and clients.General responsibilitiesFollow and adhere...