Customer Service Call Centre Officer

Roles & ResponsibilitiesJob Responsibilities: Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily Depending on the projects assigned, candidates may...

5 Day Work WeekWalking distance from 2 MRTsWorking Timing: 12.30pm to 10.30pmJob Description:Attend to call centre hotline enquiries- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions- Understand caller's concerns and provide resolutions- Deploy relevant personnel to site to look into the...

Description5 Day Work WeekWalking distance from 2 MRTsWorking Timing: 12.30pm to 10.30pmJob Description:- Attend to call centre hotline enquiries- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions- Understand caller’s concerns and provide resolutions- Deploy relevant personnel to site to look...

Working environmentCall-centre environmentRequires to work on weekendsOff day on public holidaysOffice Hour, 8.00am - 5.30pmResponsibilitiesAttend to enquiries via incoming calls and emailProvide professional response when assisting customer's enquiresEnsure conversation with customer is following the standard operation procedureMaintain positive and helpful...

Job Responsibilities:Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and servicesRespond to customers' queries and concerns with the aim of achieving first call resolutionsatisfactorilyDepending on the projects assigned, candidates may be required to perform cross...

Roles & ResponsibilitiesResponsibilities: Reports to the team lead and contact centre manager Assist in the documentation of operational procedures Respond promptly to and record details of customer enquiries Handle and resolve issues raised by customers and record details of actions taken Escalate requests and unresolved issues to...

Call Centre Officers Duration: ASAP - min. 3 months (convertible)Pay rate: $15/hr Location: Bugis Working hours: 44 hours per week (including Saturdays occasionally based on roster)Job Description- Handle multi-channel interactions with customers via calls, email, social media, mobile apps and in-person enquiries in a timely manner- Explore and introduce...

Roles & ResponsibilitiesKey Responsibilities: Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives Resolve customers’ enquiries, complaints and feedback Assist with membership enrollment process Provide remote technical...

Handle inbound enquiries from customers on banking products and services. Understand customers' needs and provide 1st call resolutions. Solicit customer feedback, identify problem trends and recommend improvement actions. Process waivers Adherence to duty roster Ensure all calls are provided within the agreed Service Quality such as Product knowledge and...

' EMAIL ID : Interested candidates, please email your resume to [HIDDEN TEXT]Role: Call Center Officer - 12 months Renewable contractLocation : Changi or Jurong East (location can be chosen)Benefits:Renewable contract (Performance-based)Medical Insurance CoverageLeave creditsPerformance BonusRotating Shift Schedule5 days work, 2 days off (work day might fall...

Key Responsibilities:Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company's service standards and quality objectivesResolve customers' enquiries, complaints and feedbackAssist with membership enrollment processProvide remote technical assistance to customersManage outgoing...

Job Description :Description:Location singapore Changi business park or Jurong.Freshers can also applyJob Description:As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include:Meeting KPIs without compromising service quality.Ensuring accuracy and...

Roles & ResponsibilitiesJob Responsibilities & Duties· Deliver personalized service over the telephone to customers in call centre on products, accounts, and services enquiries in an effective and efficient manner.· Ability to understand customers’ needs and provide appropriate solutions and attention· Identify cross-sell opportunities during customer...

The JobAnswer calls to Corporate hotline and respond to emails.Provide daily account servicing report.Work with cross-functional teams to coordinate account servicing and support resources for clients.The PersonAt least 2 years' experience in a call centre environment or customer service role.Must be effectively bilingual in English and Mandarin to...

Roles & ResponsibilitiesWe are seeking a dedicated Call Centre Officer to be the friendly voice our customers rely on. Join us and be a part of a team that values dedication and excellent service. Job Responsibilities: To attend to customers’ phone enquiries and calls deployment. To provide service reservations. To coordinate breakdown site services for...

Job Description:As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include:Meeting KPIs without compromising service quality.Ensuring accuracy and compliance in handling customer requests.Cross-selling the Bank's products and services.Migrating...

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!Responsibilities:Handle inbound / outbound calls, emails, and chats from...

Job DescriptionProfessionally manage multi-channel interactions such as calls, email, social media, mobile apps and in-person enquiries and concerns in a timely mannerExplore and introduce different type of services and products that are available to our customersAnalyzing customer intention in order to assist customers to your best abilities...

Roles & ResponsibilitiesJob Description Professionally manage multi-channel interactions such as calls, email, social media, mobile apps and in-person enquiries and concerns in a timely manner Explore and introduce different type of services and products that are available to our customers Analyzing customer intention in order to assist customers to your...

Responsibilities:Report to Contact Centre ManagerHandle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services (not selling any product or services).Respond to customers' queries and concerns with the aim of achieving first call resolutionsatisfactorily. Manage...