Senior HR Operations
2 weeks ago
Our client is a local bank.
Working Location: Raffles Place
Contract Duration: 6 Months - 1 Year Contract
Responsibilities
HR Operations:
- Serve as the primary point of contact for internal and external inquiries directed to the HR Operations Team.
- Act as a subject matter expert for key HR operational processes, providing guidance within the assigned scope of responsibility.
- Manage and respond to queries via the HR services inbox, case management platform, self-service portal, and other communication channels.
- Identify and escalate issues or delays impacting the resolution of HR transactions, ensuring stakeholders are kept informed.
- Collaborate with various HR teams to enhance service delivery.
- Support special HR projects and initiatives as assigned.
- Administer the Electronic Signature Book.
- Oversee daily card transmission and staff card printing.
- Maintain accuracy in documentation, data entry, and compliance with HR policies and procedures.
- Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Perform ad hoc tasks and reporting, including leave coverage and updates to the HRSS dashboard.
Compliance:
- Process claims for government-paid leave.
- Liaise with statutory agencies and governing bodies for government surveys and reporting.
- Respond to reference check requests for former employees.
Compensation & Benefits Administration:
- Manage the staff referral payout process.
- Oversee the administration of Spot Awards.
- Coordinate the Long Service Awards, including preparing the annual recipient list, ensuring timely distribution, and organizing the award ceremony.
- Arrange temporary accommodations and manage related invoicing.
Requirements & Competencies
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Workday.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Proactive in identifying opportunities for process improvement.
- Ability to multitask and prioritize effectively.
- Detail-oriented with a focus on accuracy.
- Maintains strict confidentiality when handling sensitive employee information.
- Capable of working both independently and collaboratively.
Attention to: Hailey
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431
Tell employers what skills you haveAbility to Multitask
Microsoft Office
Dashboard
Process Improvement
Invoicing
Service Level
Data Entry
PowerPoint
Compliance
HR Policies
Time Management
Benefits Administration
Case Management
Transmission
Service Delivery
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