Retention Sales Manager

2 weeks ago

Singapur, Singapore Bupa Full time

Job Description:

Sales Advisor (Retention)

Hong Kong, The Quayside, Kowloon

Hybrid working options (mix of office working and working from home)

Permanent

Full time – 45 hours per week (before lunch breaks)

We make health happen.

We're a team that's passionate about leading the healthcare insurance market and improving wellbeing for all.

We take immense pride in our work, working together with determination and focus. Delivering care that our customers can count on, from experts they trust.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Role Overview

The Sales Advisor will proactively manage a portfolio of existing health insurance plans for both direct and intermediary international businesses. You will retain and grow our business in line with agreed targets and deliver these targets with the highest level of customer care. This is a targeted environment and you will be incentivised based on the growth and retention of your portfolio.

What you'll be doing

To manage all aspects of the Individual members/ accounts assigned to you, including retention, expansion and pricing discussion. To deliver the highest level of customer care to include taking ownership of day-to-day client account issues, ensuring best practice process are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties Ensure your product and service knowledge is always current and up to date in order to correctly educate your members or intermediaries and consultatively make suitable recommendations of our product Attending face to face or online meetings with your members/ Intermediaries, providing an excellent service and building relationships. Work directly with members or intermediaries within your portfolio ensuring that 'win-win solutions' are reached and agreed for both the customer and for Bupa Global Uncover information through strong relationships building that will help further the position of Bupa Global in the market place Develop a strong business relationship with your nominated members/ intermediaries and keep the customer informed at all times Renew the policies on a timely basis Maintain the highest quality and service standards at all times in line with criteria set by Sales Management team, Regulators, Compliance Regularly and accurately update all member records ensuring that data provided can be used for quality and factual purposes in line with Regulations Ensure that necessary administrative tasks are undertaken within set deadlines Build professional and lasting relationships with team colleagues and other departments within Bupa Group, maintaining open communication channels to promote the International Direct Sales and Intermediary Team in a positive light and assess opportunities to obtain sales leads Manage administrative tasks alongside with phone calls by effective time management Planning and prioritising of workloads to ensure e-mail and telephone service level agreements are achieved To be a champion of change and display a positive attitude at all times towards colleagues and tasks performed Constantly analyse, improve and develop sales techniques through sales training, seminars, self-analysis and coaching. To actively participate in sessions to maximise knowledge and ability putting new skills into practice on return to your role Keep updated on the competitor activity and products, sharing all new information with colleagues Ability to competently deal with complaints and escalate when necessary

How you'll help us make health happen:

Account management experience is essential Excellent negotiation, communication and presentation skills Experience of managing a portfolio and face-to-face contact with customers is essential Ideally to have some experience of the Healthcare Market and insurance industry. A high standard of technical and product understanding of Bupa Global products is desirable English and Cantonese proficiency is a must, additional language such as mandarin would be an advantage Proven Sales/Account Management experience in Insurance industry To have a good geographical knowledge, demonstrate global mindset and awareness of differing cultural drivers and an appreciation of differing time zones

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

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