![Tyson Jay](https://media.trabajo.org/img/noimg.jpg)
Client Retention Manager
2 weeks ago
Responsibilities:
- Ensure the retention of a sector-specific proportion of top client contracts.
- Build and maintain strong client relationships, determining strategies for contract retention and negotiating profit levels.
- Identify and address issues that may prevent client re-appointment or result in contract termination, working with the Operations team to provide solutions.
- Manage the RFP, tender, and pre-empt processes as part of the retention strategy.
- Ensure Account Retention Plans and accurate Relationship Matrices are in place for all accounts.
- Identify and pursue cross-selling opportunities and potential growth in additional locations.
- Hold regular retention clinics to assess risks
- Engage with the client survey process to gauge client satisfaction and retention risks.
Requirements:
- Bachelor's or Master's degree in Business, Finance, Operations, or Sales & Marketing from a recognized tertiary institution.
- Minimum of 8 years of relevant experience in sales and business development.
- Strong understanding of market trends in the local F&B, service, or hospitality industry.
- Project management experience with strong business acumen and client focus.
Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954
Ivan Lim | EA Personnel No.: R1109856
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