Client Retention Manager

2 weeks ago


Singapur, Singapore Tyson Jay Full time

Responsibilities:

  • Ensure the retention of a sector-specific proportion of top client contracts.
  • Build and maintain strong client relationships, determining strategies for contract retention and negotiating profit levels.
  • Identify and address issues that may prevent client re-appointment or result in contract termination, working with the Operations team to provide solutions.
  • Manage the RFP, tender, and pre-empt processes as part of the retention strategy.
  • Ensure Account Retention Plans and accurate Relationship Matrices are in place for all accounts.
  • Identify and pursue cross-selling opportunities and potential growth in additional locations.
  • Hold regular retention clinics to assess risks
  • Engage with the client survey process to gauge client satisfaction and retention risks.

Requirements:

  • Bachelor's or Master's degree in Business, Finance, Operations, or Sales & Marketing from a recognized tertiary institution.
  • Minimum of 8 years of relevant experience in sales and business development.
  • Strong understanding of market trends in the local F&B, service, or hospitality industry.
  • Project management experience with strong business acumen and client focus.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856



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