Client Services Manager, GBM
2 weeks ago
Client Services Manager, GBM
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The Client Service Manager will work closely with the Client services Leads/ Client Services Director in driving and delivery operational excellence to achieve client retention &/or organizational outcomes. The key role shall include and not limited to leading renewal meetings preparing and per reviewing of reports and communication collaterals, conduct employees' communication sessions/ presentations. Develop client-related initiatives to provide a broad approach to benefits consulting Hold direct client relationship for assigned corporate clients and act as the escalation point &/or management for all lines of covers. Responsible in meeting the critical metric set for the year.Consulting
Champion all client-related initiatives including (but not limited to); Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing and Voluntary Benefits. Ensure smooth implementation of all client-related initiatives Champion Aon United Hold direct client relationship with all Corporate client's revenue > $50K and any high-touch regional/global clients Actively sought market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients. Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure.Service Delivery
Support Client initiatives and drive strategic engagement with clients Maintain professional relationship with internal collaborators including local market colleagues, regional and global teams Create and maintain strong relationships with key external vendors including insurers and specialty providers Ensure strong collaboration between Client Services and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value Develops and handles client retention and/or growth strategies to ensure revenue and profitability agenda are met Ensure team is able to hold client relationships and deliver service within clients' expectations Work on issues and develop conclusions to implement solutions that impact clients and department Ensure prompt payment by clients and credit control position of Team is within acceptable range Act as escalation point for all clients Tight governance of peer review process to ensure high standards of clients' deliverables and minimise incidence of error and omissionsSkills and experience that will lead to success
Degree or Diploma from a recognised university or polytechnic Minimum regulatory requirements (BCP, PGI. CGI, HI, M5/ RES5, M9) for registration as Broking and FA rep with MAS At least 3 years of related experiences, depending on job level requirement. In-depth knowledge of the overall employee benefits program (standard and/or tailored), Flexible Benefits, funding mechanism, broking processes, market segments and marketplaces. Good skills on MS systems including Word, Excel, Power-point required. Strong active interpersonal and people management skills, embrace D&I.How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
-
Senior Client Services Manager, GBM
2 weeks ago
Singapur, Singapore Aon Full timeSenior Client Services Manager, GBM Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day...
-
Senior Client Services Manager, GBM
3 weeks ago
Singapur, Singapore Aon Full timeSenior Client Services Manager, GBM Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day...
-
Assistant Manager, GBM Onboarding
2 weeks ago
Singapur, Singapore Scotiabank Full timeRequisition ID: 201722 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the Global Banking and Markets onboarding (GBMO) in Singapore ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business...
-
Assistant Manager, GBM Onboarding
1 week ago
Singapur, Singapore Scotiabank Full timeRequisition ID: 201722Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. PurposeContributes to the overall success of the Global Banking and Markets onboarding (GBMO) in Singapore ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business...
-
Singapur, Singapore HSBC Full timeSome careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Regulatory...
-
Senior Executive, GBM
3 days ago
Singapur, Singapore Aon Full timeSenior Executive, GBM Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like...
-
Singapur, Singapore HSBC Full timeSome careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Regulatory...
-
Associate, GBM Internal Control, Asia Pacific
4 weeks ago
Singapur, Singapore Scotiabank Full timeRequisition ID: 200931 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the GBM Internal Control team in Asia Pacific by working with GBM Asia Pacific management to ensure business strategies, goals and core values are executed/delivered in...
-
Manager, AML, ATF Program, APAC
2 weeks ago
Singapur, Singapore Scotiabank Full timeRequisition ID: 199572 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the GBM AML Risk, Program team in APAC ensuring business strategies, plans and initiatives are executed/ delivered in compliance with governing regulations, internal policies and...
-
Singapur, Singapore Scotiabank Full timeRequisition ID: 200931 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.PurposeContributes to the overall success of the GBM Internal...
-
Manager, AML, ATF Program, APAC
1 month ago
Singapur, Singapore Scotiabank Full timeRequisition ID: 199572Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. PurposeContributes to the overall success of the GBM AML Risk, Program team in APAC ensuring business strategies, plans and initiatives are executed/ delivered in compliance with governing regulations, internal policies and...
-
Manager, AML, ATF Program, APAC
4 weeks ago
Singapur, Singapore Scotiabank Full timeRequisition ID: 199572Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. PurposeContributes to the overall success of the GBM AML Risk, Program team in APAC ensuring business strategies, plans and initiatives are executed/ delivered in compliance with governing regulations, internal policies and...
-
Senior Associate, Health
1 week ago
Singapur, Singapore WTW Full timeThe Role Overview of the role- Client Servicing: Responsible for managing customer relationships in the area of health & benefits (H&B) Define the scope of the methodology and proposal preparation and consulting contracts. Project management of clients, guaranteeing delivery on time, within budget and with high quality Manage H&B...
-
Manager
2 weeks ago
Singapur, Singapore Scotiabank Full timePurposeContributes to the success of the GBM AML Risk Program team in APAC by ensuring compliance with regulations, internal policies, and procedures.AccountabilitiesGeneralChampion a customer-focused culture to enhance client relationships.Understand and apply the Bank's risk appetite and culture in daily activities.Maintain effective operations in line...
-
Client Services Manager
2 months ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionClient Service Manager DescriptionYou will be joining one of our client, one of the fastest-growing Enterprise SaaS companies, and experience a true start-up culture with the freedom to experiment and innovate. They believe that great culture is not just about work; it’s work + life. We not only encourage our employees to dream big but also...
-
Client Services Manager
4 weeks ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionClient Service Manager DescriptionYou will be joining one of our client, one of the fastest-growing Enterprise SaaS companies, and experience a true start-up culture with the freedom to experiment and innovate. They believe that great culture is not just about work; it’s work + life. We not only encourage our employees to dream big but also...
-
Client Service Manager
3 weeks ago
Singapur, Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full timeKey ResponsibilitiesPrimary point of contact for Portfolio of Premier Clients for professional advice, enquiries, complaints, resolving of discrepancies and transaction errorsProvide the highest standard of client service in response to client enquiries and complaints, so as to create improved and lasting relationship with clientsResponsible for client...
-
Client Service Manager
2 weeks ago
Singapur, Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full timeKey ResponsibilitiesPrimary point of contact for Portfolio of Premier Clients for professional advice, enquiries, complaints, resolving of discrepancies and transaction errorsProvide the highest standard of client service in response to client enquiries and complaints, so as to create improved and lasting relationship with clientsResponsible for client...
-
Client Services Manager
4 days ago
Singapur, Singapore Aon Full timeAssistant Client Services Manager, Employee Benefits Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. ...
-
Client Services Manager
2 weeks ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeClient Service Manager DescriptionYou will be joining one of our client, one of the fastest-growing Enterprise SaaS companies, and experience a true start-up culture with the freedom to experiment and innovate. They believe that great culture is not just about work; it's work + life. We not only encourage our employees to dream big but also give them the...
